Future Hyundai Of Concord is staffed with expert technicians who provide quality Hyundai repair and maintenance.Future Hyundai Of Concord is staffed with expert technicians who provide quality Hyundai repair and maintenance.
DON’T EXPECT ANY SERVICE…
First off, I never write negative reviews…this is the first.
My issue I suspect is pretty common and I’ll explain…
I have an Elantra with less than 100k miles on it, but it’s older and the paint (white) on the hood has failed and started peeling.
The “Service” department asked me to come in to see if Hyundai would cover any of the cost of repainting. So far so good.
After going to the dealership and submitting pictures, I receive a call that Hyundai corporate will cover 60% of the cost of repainting my hood. (OK, that sounds reasonable! And is probably a goodwill gesture since Hyundai has a class action suit against them for white paint failing. The body shops I checked with immediately recognized the problem because it’s so common.)
So, what’s the issue?
The FUTURE Hyundai of Concord dealership left a message that said the “offer” was time sensitive and that MY portion of repainting the car would be over $1222.00. I called back to try to clarify, and it took 3 calls over several weeks to get them to respond and when they did they said my offer expires in two days. That’s totally not helpful and felt like a high-pressure tactic to get me to agree…sounds like an offer…60% reduction, right?
So, I assumed that if an offer was for 60% of the cost of getting the paint fixed that I could use any service. NO! They will only honor that “warranty” if I use their provider. That’s the issue…
My two quotes for fixing the paint job on my hood (which was described in exactly the same way as the dealer, striping the old paint and repriming with a base coat before color matching the white) were $500 and $1100.
So the “WARRANTY” price was actually NO SERVICE at all…it was essentially me paying a PREMIUM.
I call that total B.S. It’s too bad. I was thinking about buying another Hyundai and that’s off the table for me. I don’t want to deal with a Dealership that is set up to pillage their customers and call it service.
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First off, I never write negative reviews…this is the first.
My issue I suspect is pretty common and I’ll explain…
I have an Elantra with less than 100k miles on it, but it’s older and the paint (white) on the hood has failed and started peeling.
The “Service” department asked me to come in to see if Hyundai would cover any of the cost of repainting. So far so good.
After going to the dealership and submitting pictures, I receive a call that Hyundai corporate will cover 60% of the cost of repainting my hood. (OK, that sounds reasonable! And is probably a goodwill gesture since Hyundai has a class action suit against them for white paint failing. The body shops I checked with immediately recognized the problem because it’s so common.)
So, what’s the issue?
The FUTURE Hyundai of Concord dealership left a message that said the “offer” was time sensitive and that MY portion of repainting the car would be over $1222.00. I called back to try to clarify, and it took 3 calls over several weeks to get them to respond and when they did they said my offer expires in two days. That’s totally not helpful and felt like a high-pressure tactic to get me to agree…sounds like an offer…60% reduction, right?
So, I assumed that if an offer was for 60% of the cost of getting the paint fixed that I could use any service. NO! They will only honor that “warranty” if I use their provider. That’s the issue…
My two quotes for fixing the paint job on my hood (which was described in exactly the same way as the dealer, striping the old paint and repriming with a base coat before color matching the white) were $500 and $1100.
So the “WARRANTY” price was actually NO SERVICE at all…it was essentially me paying a PREMIUM.
I call that total B.S. It’s too bad. I was thinking about buying another Hyundai and that’s off the table for me. I don’t want to deal with a Dealership that is set up to pillage their customers and call it service.