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Jemmifer C.

Escondido, CA

08/07/2024

Worst place to do business

On 6/22/24 I had issues with my car not picking up speed and shaking while driving a major freeway. The same day I had an issues starting the car. When it finally started the engine light came on with a notice on my screen. Dealership replaced fuel injector. Stating that was the problem. Again, on 7/27/24 the same issues happened. Another fuel injector replaced by dealship. The car is 2 and half years old, under 30,000 miles. 2 of my fuel injector have been replaced. I do not feel safe for other drivers and myself driving the freeway with the hyundai santa cruz. Due to the fuel injectors that randomly keeps giving out. They replace 1 at a time. I feel like hyundai is waiting for a big accident before they replaced all of them. There are multiple complaints that I have seen regarding this problem. They need to be investigated thoroughly, people's lives are in danger. I don't know much about vehicles, but if a car continues to stall, vibrate and stop at anytime it will cause an accident. On top of that, they are not working in good faith. KODI SPICER does not know the meaning of customer service. He told me that he can probably squeeze me in at the end of the day because I do not have an appointment. I asked him who do I need to talk to regarding a rental car four times before he finally gave me information. Still did not tell me where I can get reimbursement. When I finally went thru my paperworks, I found out that I had purchased a platinum protection plan for $2995.00. This dealership basically push you to buy something you cannot use. It is a SCAM.

Escondido Hyundai

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