If I could give this business 0 stars I would. Cedric had my Mercedes for over a year, he kept giving me excuses every time I tried to pick my vehicle up. I had to call the police and file a report to retrieve my vehicle. He didn’t fix my vehicle and it was in worst shape by the time he released my vehicle then when I dropped it off. This shop is a scam do not bring your car here.
IB
Israel B.
Upper Marlboro, MD
08/24/2023
0
Bad attitude, bad customer service
My car set for several days and was not looked at, and they asked me the buy one day Junk Cars to replace my car. The owner does not remember nothing. He says it’s all bad no communication with the staff.
It was a smooth process as always. And I know I am working with someone who very knowledgeable about Mercedes Benz function and repair. As long as you’re ready to part with the coins to make the repair, they will deliver on optimizing your vehicle’s performance.
I have been taking my mercedes here for a few years. I have never had to visit a mercedes dealership for service. Cedric is very professional and prices are good. HE NEVER OVER-CHARGES. I have all my scheduled services done at Elite European Motors. I would highly recommend Cedric and his team! 5 star service. Also the waiting area is very clean, and the receptionist is nice and knowledgeable. I was able bring my laptop and work while waiting for my car. Again...5 star service.
Recomendado
VJ
Vicky J.
Mercedes-Benz C300
04/20/2021
Cliente Verificado
Mercedes C309
Great customer service. Very knowledgeable concerning Mercedes Benz models Explained everything my car required. Receptionist was very nice and informative. I will definitely bring my car back to be serviced. I highly recommend this repair shop if you need work done on your Mercedes and want to save money and time.
Recomendado
HM
Herbert M.
District Heights, MD
Mercedes-Benz E350
04/19/2021
Cliente Verificado
Headlight Assembly Replacement
First time Client, pretty much satisfied with first time impressions of the business. Work took longer than expected but being far, no fault of there's. Happy with results and how they worked with me with means of a discount for extra items and delay on parts. Looking forward for more business.
Convenience able to diagnose problem , order part quickly resolve service issue.
Professional and qualified technicians
Recomendado
Cliente verificado
Mercedes-Benz C300
03/28/2021
Cliente Verificado
Price reasonable
My first time visiting and they made me feel like a was a customer for ten years
Recomendado
BB
Bernard B.
Mercedes-Benz S550
03/27/2021
Cliente Verificado
The service was excellent , I give a five star
The service was excellent, will let my friends know about y’all
Recomendado
CB
Carol B.
Alexandria, VA
Mercedes-Benz C230
03/27/2021
Cliente Verificado
More than EXCEEDED My Expections!!!!
Literally, Cedric brought my car (1998 c230) back to life! It was damaged during a tow (via a well-known tow company) and had been sitting AND unable to start since January 2019. Over 2 years later, my car is NOW starting and driving fine. Also, the staff associated with this business was always very courteous and respectful. I have already recommended this business to friends and family. I'm a very skeptical person from past experiences (especially when it involves automobiles). I thoroughly trust him with my vehicles. I now plan to have both cars serviced at ELITE EUROPEAN MOTORS by Cedric. If he moves, my cars follow him!
Thank you, Thank you, Thank you!!!
*I pray that you and your staff continue to have many blessings!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.