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Elhart Hyundai

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,212 Reseñas)
69

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
Reseña Original
Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5Calificación general 2.2/5
55
Total de ReScores
4.3
Promedio de ReScores
69
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information! Elhart Hyundai is located in Holland, MI. Please note, the hours of operation listed are for our Service Department. Please call us today to schedule your next appointment, or visit us online on our website for more information!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(616) 392-8516

Horario del Negocio

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* America/Detroit
822 Chicago Drive Holland, MI 49423
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,212 Reseñas)

Cliente verificado
Coloma, MI
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/17/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Vehicle returned with a new issue
I would not recommend. I didn't have wheels for a month due to bringing in my vehicle for a recall. Hyundai tried to return my vehicle to me with a new issue, quoted $500 in costs, and inoperable to drive the vehicle home. I was promised part delivery and repair Monday or early in the week. I did not receive notice the vehicle was operable and ready to pick up for 5 more days. Inconvenient. I had to foot the bill when initial issue was a recall and software update!! Argumentative service department manager, dismissive to the issue of returning the vehicle idling rough with warning lights on. Was not made aware before pick up that the car was inoperable. Driving it home could have caused engine damage. Had no choice but to get the issue fixed here to save on a tow bill to my regular mechanic. The service technicians were friendly. The service department managers (manager) was helpful in over seeing the second repair and understanding my frustration. He tryed to get the price down. Still charged labor.
DAVID S. de Elhart Hyundai respondió el 04/01/2022 11:08 AM

I am sorry to hear about your experience with service. I would like to learn more about what occured. I will reach out to you or If you would like to contact me sooner you can call me at 616-396-0441
Dave Swart
Elhart Hyundai Service Manager.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.