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Oil Change 101

Ed Voyles 94

Care 77

Ed Voyles Hyundai 61

Cathy Stump 57

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Tanayja B.

Atlanta, GA

02/20/2023

Categoría: Service

Customer Service

My Daughter and I usually take our cars for oil change. A sensor lights for the airbag went out in her car . They informed us we needed to replace the sensor. Oct 10, 2022 the replaced the sensor and damaged the steering wheel . They were aware they had stripped the bolts to the steering wheel but never informed us . After driving the car for about a week my Daughter noticed the steering will not straighten up . When she contacted Ed Voyles they informed her to bring the car back in for them to take a look. That was when we was informed they stripped the bolts . They told us they would have to order a the part or a new steering wheel . I asked who would be responsible for the repair, they were not sure . We were not offered a loaner car although they knew the left turn would be off. We waited about 2 months (February 2023)before calling back to follow up on when the car would be repaired. We were informed to bring the car in on 02/20/2023. We drop the car off the night before. We received a text message stating that an order has been placed for the car. An oder has been placed for your car. What does this mean to me . Do they have the part , is the car going to be repaired. We tried to contact he dealership to ask about the text message that we received. We were unable to get anyone on the phone . I went in person to find out what was going on . I asked to speak with Paul because we thought he was the associate we were working with . Paul is rude and does not have good customer service skills to be dealing with the public. He started that he had been looking for my car all morning and did not know it was there . I could not believe. He said Maria sent the text message which are system generated. I received a text stating my car was ready for pick up. Upon picking up my car Paul did not come and educate us on what was repaired on the car or anything. The service has gone down hill since Ms. Katy has been gone. I am looking for a new dealership.

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