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Katie C.

Phoenix, AZ

08/28/2023

Categoría: Service

Dishonest service department. Unprofessional management.

5/3/2023 Paid $664.53. My vehicle has no AC when I arrived. The Hyundai Avondale dealership failed to properly inspect my vehicle before and after completing the repairs. 5/4 Joshua advised AC is resolved and states codes they have for oil control valves are an electrical issue. 5/5 JW states per Hyundai DTF either PCM or harness. 5/9 PCM installed pending codes of camshaft/crankshaft correlation. 5/10 asked for what dollar amount I will sell my car. 5/10 JW accidentally sent me a W2 request for a previous employee 5/11 accidentally received payplan from RP from JW 5/12 JW reports valve cover was removed to confirm operation of CVVT's. 5/15 JW states they think they made progress. 5/16 Kurt introduces himself states remaining not related costs $1900 or offers $3483 for my vehicle. As of May 18 this dealership has refused to honor the repair contract. Hyundai warranty states 1 year or 12,000 miles for genuine Hyundai parts. My knock sensor was replaced by this dealership and I have a present knock sensor code along with other codes that were scanned at autozone after picking up my vehicle the same day. Photo of my dashboard with check engine light was taken at the gas station. This dealership removed many components of my vehicle which resulted in extensive damages and further repairs that were not needed previously. The dealership will neglect your vehicle and take your money. This dealership did not disclose any mileage issues from the start.
My vehicle was unlocked and left open when I arrived to pick up my vehicle. have a video. Their dishonesty tarnished my business relationship with Right Honda. Honda was going to help until their company made sure they would not. This dealership blame the condition of my vehicle on Right Honda.

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