Reseñas de Departamento de servicio's

4.9

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Oil Change 293

Care 289

Sam 197

Earnhardt Hyundai 185

Earnhardt 111

Reseñas Recientes

Katie C.

Phoenix, AZ

08/28/2023

Categoría: Service

Dishonest service department. Unprofessional management.

5/3/2023 Paid $664.53. My vehicle has no AC when I arrived. The Hyundai Avondale dealership failed to properly inspect my vehicle before and after completing the repairs. 5/4 Joshua advised AC is resolved and states codes they have for oil control valves are an electrical issue. 5/5 JW states per Hyundai DTF either PCM or harness. 5/9 PCM installed pending codes of camshaft/crankshaft correlation. 5/10 asked for what dollar amount I will sell my car. 5/10 JW accidentally sent me a W2 request for a previous employee 5/11 accidentally received payplan from RP from JW 5/12 JW reports valve cover was removed to confirm operation of CVVT's. 5/15 JW states they think they made progress. 5/16 Kurt introduces himself states remaining not related costs $1900 or offers $3483 for my vehicle. As of May 18 this dealership has refused to honor the repair contract. Hyundai warranty states 1 year or 12,000 miles for genuine Hyundai parts. My knock sensor was replaced by this dealership and I have a present knock sensor code along with other codes that were scanned at autozone after picking up my vehicle the same day. Photo of my dashboard with check engine light was taken at the gas station. This dealership removed many components of my vehicle which resulted in extensive damages and further repairs that were not needed previously. The dealership will neglect your vehicle and take your money. This dealership did not disclose any mileage issues from the start.
My vehicle was unlocked and left open when I arrived to pick up my vehicle. have a video. Their dishonesty tarnished my business relationship with Right Honda. Honda was going to help until their company made sure they would not. This dealership blame the condition of my vehicle on Right Honda.

Katie C.

Phoenix, AZ

08/22/2023

Categoría: Service

consumer fraud

This is an ongoing issue regarding consumer fraud with Thomas Robles former employee of Earnhardt Rodeo Kia now known as Ken Garff Kia. This business is refusing to take responsibility and accountability for the damages caused by the neglect and fraudulent actions on behalf of Mr. Robles. I am looking to have the repairs completed as promised and would like to have the warranty honored instead of being pushed off to another shop that is not responsible for the lack of professionalism and integrity on behalf of this service shop. My life was put in danger and I am lucky no one or myself was seriously injured when my vehicle broke down on 04/2020. My previous complaint with this company was ignored through BBB and not settled with BBB. However they contacted me personally via email and phone call with attempts to avoid responsibility. I did not accept any of the excuses that were given and demanded a solution. I look forward to having my vehicle back in the safe working conditions. The condition my vehicle is currently are not normal behaviors or characteristics of my vehicle. Based off other reviews this is not the first time this business takes advantage their customers.

I did not hire Mr. Robles for any “side work.” I was lied to, taken advantage of, and misled by the statements of Thomas. Not once did he mention it was side work through out the course of the estimated $2,500+ that he profited. Not until my life and other wrre at risk due to the issues and sounds coming from the front of the vehicle after he completed the repairs for the rack and pinion. At this point he mentioned I would have to bring the car into the shop to have it warrantied and he would provide me a discount. I was not going to pay Thomas or the company he worked under that covered up for him up until I made my first complaint with BBB. I would have never done any business with him if I would have known today that he is terminated, any work that was done as a result of his neglect will not be warrantied. My vehicle has a check engine light for an ABS issue which was never an issue before. My vehicle is at 206k miles and has always been well maintained. All of the work it ever has had done is from rodeo Kia performed by Thomas. My glove box is full of receipts and invoice from Hyundai and Kia that he purchased with his “discount.” The first time my car was taken in my guy after he advised that Thomas was terminated, it took over a month to get my car back. This business needs to be held responsible and honor their warranty. consumer fraud is illegal, regardless of the individual being terminated. I do not deserve to suffer with all of these damages being pushed off to another dealership that is completely irrelevant to the original issue. At first guy seemed very genuine and helpful. He actually sounded concerned and felt bad for what has happened but by the tone of this response it is evident that he no longer is concerned to resolve a matter that they are responsible for. I always asked Thomas for receipts and warranties and which he always promised but failed to provide. I have screenshots where he came up with excuses as to why he could not locate the receipts for everything he claimed he paid for. I came to rodeo Kia and trusted Thomas as the certified mechanic that he is. I sat in the waiting area as my repairs were completed just like an paying customer would. I have always followed up immediately, respectfully and professionally after every issue that I had with this service shop.

I was bribed by the manager at Rodeo Kia to close all complaints in order to get my vehicle repaired. Work was originally done by a mechanic who worked for Rodeo Kia. I met the mechanic from Kia on Facebook. He advertised licensed and certified mechanic services on Facebook marketplace. He stated his dealership is rodeo Kia. The mechanic replaced over $2,000 in repairs. I have receipts and invoices billed under Rodeo Kia. The mechanic replaced my rack and pinion. There was popping sounds and issues with steering after I picked up my vehicle. My vehicle broke down due to an axle malfunction. It was confirmed the break down was caused by the recent relative repair. I worked with BBB and AAG to resolve with Earnhardt Kia. Earnhardt Rodeo Kia sent my vehicle to Earnhardt Hyundai Avondale for the needed repairs. Repairs began 12/12/2022. In total, I have paid Hyundai Avondale 3,819.60 cents charged on my debit card and $40 dollars tip in cash. The business committed to provide repairs to my vehicle after damages were caused by nearby dealership. The business is no longer willing to resolve the problem. The business is not accountable for the work performed and warranties provided. Another local Hyundai dealership has agreed to work with me and take my vehicle in to see what needs to be done. The local Hyundai dealership (Chapman) has since then also lied and wasted my time by leading me on with no end in sight. The owner from Chapman Hyundai (George) recommended that i file a charge back to get my money back. He also recommended that I file a complaint with AAG. At this time, this Earnhardt has not cooperated. I am attaching communication between myself and the service advisor I was assigned. On many instances my previous service advisor confirmed over text that everything was fine. He also stated in person that my vehicle should have no issues if kept up with. He has since then stated that he did not make that statement. This is the worse experience I have had. This is causing physical and mental distress. I have an open complaint with Hyundai corporate regarding the fraudulent actions by Rodeo Kia and Earnhardt Hyundai. This business has not responded to my BBB complaint. I will be pursuing legally if this is not resolved. I also received sensitive employee information via email accidentally. I was accidentally sent compensation plans as well as W2 information. This dealership is unprofessional and unorganized. I was scammed by both Earnhardt dealerships. I was conned by a mechanic who worked for the Earnhardt company. All repairs were performed at both Earnhardt dealerships. I have been led on and lied to by both dealerships. I have multiple emails and text messages of false promises and misdiagnosis. My previous service advisor became hostile and condescending as I began to question the endless repairs and gross neglect. My vehicle is still at this dealership. I am currently waiting to hear back from someone who will cooperate with this nightmare of a process. Hyundai corporate says this dealership is independently owned and they do not control them. I received a final email from the dealership refusing to assist further.

On multiple instances I was lied to by my service advisor. I was charged for repairs that did not resolve the issue. I returned to this dealership over 5 times since 12/2022. I have spent over $3,800 dollars chasing a solution with no end in sight. This dealership has taken advantage of my business. This dealership is not accountable for the work they have performed since 12/2022. Also, the service advisor became condescending and unprofessional. The service advisor made negative comments over text in reference of my vehicle. This business seems very frustrated with my vehicle. This dealership does not have the proper skills to repair with my vehicle without causing other mechanical problems. All of the repairs done at this dealership are in direct correspondence to work performed at Earnhardt Kia. I was referred to service advisor MM by CC from Kia. Names are abbreviated for security reasons. My drop box is https://www.dropbox.com/sh/vcuiu3a4mmtexir/AACtvN5nsp-2_-2mlnYSY82Ia?dl=0
I can provide access.

Cliente verificado

Phoenix, AZ

2019 Hyundai Elantra

04/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Great service , friendly staff

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 04/28/2022 02:57 PM

Dear Valued Customer,
I want to thank you for taking the time to fill out the survey. Your business is important to us and I am happy to hear that we took great care of you. We look forward to seeing you again soon

Joshua Wojtyna
Parts and Service Director
623-388-5760

Joseph F.

Avondale, AZ

2022 Hyundai Elantra

ReScore Reseña™

04/06/2022

Cliente Verificado

Categoría: Service

Factory tint re do

I brought my new 2022 Hyundai Elantra back in for a re tint due to some scratches and bubbles. Matt the Service Mgr. was VERY helpful in seeing that it was done right for me! After picking it up, it looked great!

Reseña Original

04/03/2022

Tipo de Servicio: Maintenance

Categoría: Service

Poor Tint job!

Retired new 2022 Elantra 2 times for poor tint job! Even after the second time of returning my new vehicle, the same windows that were re tinted STILL has bubbling and is un evenly cut!! Very BAD job for charging $699 for crappy tint!

MATTHEW M., Service Consultant de Earnhardt Hyundai respondió el 04/04/2022 12:05 PM

review

Wanda H.

Avondale, AZ

2018 Hyundai Elantra

04/03/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I'm always happy with my service. Best in Azizona

I so glad I come here best car service men in Azirona.

MATTHEW M., Service Consultant de Earnhardt Hyundai respondió el 04/04/2022 12:05 PM

Jaime R.

Buckeye, AZ

2022 Hyundai Palisade

04/02/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Love my palaside

Since got our palisade our family travel more...in just one vehicle.

MATTHEW M., Service Consultant de Earnhardt Hyundai respondió el 04/04/2022 12:04 PM

Edward M.

Phoenix, AZ

2015 Hyundai Sonata

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recent service visit

Matthew made the whole experience
the best from scheduling to return of the vehicle. Customer satisfaction is a top priority of his as well as Earnhardt.

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/28/2022 03:15 PM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Cliente verificado

Phoenix, AZ

2007 Hyundai Santa Fe

03/24/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

What can I say. New oil, done on time and great service as usual.

MATTHEW M., Service Consultant de Earnhardt Hyundai respondió el 03/25/2022 09:51 AM

Jose L.

Ajo, AZ

2018 Hyundai Sonata

03/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

hyundai experience

overall great service and helpful staff. service took longer than expected but Robert was a great guy and took care of my vehicle.

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/23/2022 06:05 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Karla T.

Avondale, AZ

2019 Hyundai Santa Fe Xl

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Markus and Josh are the reason we are come there

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/19/2022 06:21 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Alberto B.

Litchfield Park, AZ

2021 Hyundai Sonata

03/15/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

They have great service, fast and very respectful. You can tell that they care about the customers.

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/15/2022 11:31 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Wanda H.

Avondale, AZ

2018 Hyundai Elantra

03/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Best car service in Arizona

You can always count on the best serve for your car new or old. My serve rep Marcus. Is the best

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/15/2022 06:15 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Cliente verificado

Buckeye, AZ

2007 Hyundai Elantra

03/13/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/14/2022 03:11 PM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Cliente verificado

Green Valley, AZ

2020 Hyundai Veloster

03/08/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Fast and thorough service. Thanks, Marcus!

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/08/2022 11:24 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

Shawn C.

Surprise, AZ

2017 Hyundai Tucson

03/06/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

No status updates. Car sat for 30 minutes done before they notified me it was done and ready for checkout. I was sitting there looking at my car done. They new I was waiting for it.

JOSHUA W., Service Director de Earnhardt Hyundai respondió el 03/07/2022 07:39 AM

Joshua Wojtyna
Parts and Service Director
623-388-5760

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