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Oil Change 38

Dorsett 31

Engine 27

Care 24

Dorsett Hyundai 17

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Donnie W.

Sullivan, IN

02/09/2025

Categoría: Service

Happy

Just had to give appreciation where it's due. We bought a 2017 hyundai santa fe in May of last year. All during the time we drove it, it had a high oil consumption issue. Granted,it was a used vehicle and it hat 65,000 miles on it when we purchased it. We put 45,000 additional miles on it and the engine blew. We had purchased an extended warranty which covered drive train. Making the story short, we had the engine torn down and the warranty company said they would not cover the issue because we went 200 miles past scheduled oil change.we requested a tear down and it was discovered the engine had a manufacturing flaw .after a lot of wrangling talking and pleading with the warranty company, they still said no.we were informed a new engine would come in around 10,000 dollars.We requested a meeting with Brian Dorsett, the service manager,and Trevor the manager of operations for Dorsett. After 3 months of meetings and talking,we were told Dorsetts would agree to pay all but 2000 dollars of the repair,praise God and I give kudos to Brian Dorsett,Jacob the service manager and Trevor,(last name slipps my memory), they ALL went above and beyond and I recommend Dorsett to all that are looking for a vehicle new or used. Honest car dealers are few and far between. But be very careful if you ever purchase an extended warranty.in this case it wasn't worth the paper it was written on.happy to say, we're back in our car with a brand new engine

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