Dondelinger Hyundai is located in Baxter, MN at the corner of Highway 371 and Pine Beach Road. Come see us today. Our Service Technicians are trained to ensure your vehicle runs well for years to come. You can also visit our website for more information or to schedule an appointment. Dondelinger Hyundai is located in Baxter, MN at the corner of Highway 371 and Pine Beach Road. Come see us today. Our Service Technicians are trained to ensure your vehicle runs well for years to come. You can also visit our website for more information or to schedule an appointment.
Cyrus, I believe there is significant room for improvement in both communication and customer service. I also find it concerning that a dealership of this size appears to have such limited technician availability. Why continue scheduling appointments if there are not enough staff members available to accommodate them in a timely manner?
Customers deserve honest communication, reasonable scheduling, and confidence that their concerns will be taken seriously and addressed properly. After multiple visits without a resolution, I have lost confidence in this service department.
I intend to contact the Better Business Bureau to share my experience and seek assistance. I am not someone who complains without reason, but I do believe customers should speak up when they feel they have not received the service they deserve.
I sincerely hope management takes this feedback seriously and makes the necessary improvements to prevent other customers from experiencing the same frustration.