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Oil Change 121

Don Franklin 116

Care 88

Issue 76

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Stephanie A.

Georgetown, KY

11/26/2025

Categoría: Service

No resolution on issues

I’ve bought 3 cars from this dealership and aside from the first sales agent (that situation was resolved well on the part of the dealership) have had great experiences. About 6 weeks ago I purchased a brand new Hyundai sonata. It had less than 100 miles on it at purchase. I test drove it but never on the highway. The same day I bought the car, on my drive home, I noticed vibrations in the steering wheel and coming through the seat and pedals when going 65-75 mph. The next day my tire pressure notification came on, every tire was at 28 or lower, which personally I think that should have been checked before I brought it home but I digress. I thought maybe that was the cause of the vibrations and filled my tires. The vibrations did not go away but I did not have time to bring the car in until recently. My first appointment was on 11/21. Initially they told me 2 people had taken the car out and couldn’t feel anything. I took the car out with a technician and he was able to observe what I was feeling. They performed a “fix” and sent me on my way. On the way home as soon as I got on the highway I noticed the vibrations were worse. Immediately called and scheduled and appointment for 11/26. On 11/23 I hit a curb. Nothing serious and not in any way related to the initial issue. At my second appointment on 11/26 they claimed the damage from the curb was what was causing the issue all along and wanted me to pay $1500 for a new tire that likely wouldn’t even fix the issue, since it happened AFTER the first visit. A very frustrating experience where they just seemed to pick something that would be an easy fix/reason even though it had no relation. I paid for a brand new car and expected it to run as such. Definitely will not be using them for future issues or purchases as they have lost my trust completely

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