business image

Direct Tire & Auto Service

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(593 Reseñas)
88

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores
4.0
Promedio de ReScores
88
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas. At Direct Tire & Auto Service, we will get your vehicle back on the road. We will earn your trust with service excellence, smart value and our emphasis on convenience. For years, we've been servicing Watertown, MA and the surrounding areas.

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Venta y reparación de neumáticos
Contacto
(617) 923-1800

Horario del Negocio

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
126 Galen Street Watertown, MA 02472
Reseñas de Direct Tire & Auto Service's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(593 Reseñas)

LS
gravatar
LORENZO S.
Milton, MA
2020 Kia KIA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/27/2025
cliente verificadoCliente Verificado
10
Helpful people and good work...but
I've been a customer of direct tire for over 25 years and have always gotten good care for our vehicles. This visit was not the same. In the past, if I was waiting, our car was given priority to one's that were dropped off. In the case where that couldn't happen, I was told and given a choice to reschedule, wait or get pick up and leave the car for the day. This time, I did get an email stating that it was very busy. I arrived a little early (30 minutes) for my appointment at noon. My car wasn't worked on til 2:00 p.m. I understand if its busy and can work around that. Just a more clear timeline at arrival would have been appreciated. Everyone was polite and professional and I could see that the techs were working hard and my car was well taken care of...
I appreciate the care I've always received and hope that the new year brings direct tire more techs and easier service times for customers.
Clark G., Controller de Direct Tire & Auto Service respondió el 12/27/2025 12:20 PM

We appreciate your loyalty over the years and understand that timely communication is key. We're aiming for smoother visits—hopefully with less of a wait next time.  We will work hard to get more techs next season.  Thanks for the loyalty and patience.  

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.