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Delray Hyundai 147

Oil Change 106

Problem 103

Care 81

Service Advisor 64

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Vanessa H.

Key West, FL

10/01/2025

Categoría: Service

DO NOT USE DELRAY HYUNDAI

DO NOT USE THIS HYUNDAI! BEWARE! I initially called Delray Hyundai on Friday Sept 26th 2025 to schedule a service appointment for multiple issues, including a partial bumper replacement, door push-button repairs, an oil change, a full detail, wiper blades, and tire rotation. During my first call, I was put on hold, told the systems were down, and then hung up on. Later, I received an email confirming an appointment, but when I called to clarify, the staff did not know what the appointment was for and refused to connect me with the service manager. I left a message expressing my dissatisfaction and mentioned I would reflect it in a survey. When I went to the dealership in person, I was told by staff members Matthew a service manager and GSM Mario that my car would not be serviced because I had "threatened a survey" and that the dealership did not need my business. I asked for the general manager's name and was told there was none, and I was forced to leave. They literally told me to leave the premises. I also attempted to contact Hyundai Corporate to file a complaint. This level of service, lack of transparency, and unprofessional behavior is completely unacceptable. I never once yelled at them on the phone or in person. I gave multiple opportunities to fix the situation. I would caution anyone considering Delray Hyundai that customer service and proper management appear to be serious issues. Save yourself from this frustration and use another Hyundai.

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