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Delray Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(3,879 Reseñas)
60
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
Reseña Original
Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5
234
Total de ReScores
4.6
Promedio de ReScores
60
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs. The service department at Delray Hyundai is staffed with factory-trained Hyundai technicians ready to answer your questions and address your service needs.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(561) 265-0000

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
501 N.E. 6Th Avenue Delray Beach, FL 33483
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(3,879 Reseñas)

BC
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Bryon C.
Huntsville, AL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/15/2024
0
Categoría: Service
Terrible Customer Service
Delray Hyundai sold me a car with an overworked and overused battery that should’ve been replaced before i got the vehicle and it basically exploded in the car after it was smoking and also caused problems to the alternator. They refuse to answer the phone or allow me to speak to a supervisor even after calling for over a week. Delray Hyundai also has failed to give me the appropriate paperwork to register and title my car and it’s been over 3 months now. The car effectively broke down before i could even register it and now no one seems to know how to answer the phone.

SJ
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stanley j.
Lake Worth, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2024
0
Categoría: Service
Outrageous price for purchasing my leased auto
I called Delray Hyundai Motors to determine the cost of purchasing my Sonata after my lease ended. I thought that I had an appointment with the finance department but wound up talking with a salesperson.
The quote that was given to me included an $899 dealer fee, an $899 bank fee and a residual price that was $792.60 higher than on my contract with Hyundai Motor Finance. The form that I received had a higher price compared to the residual price on the Hyundai lease. There were other assorted charges
Another company, allowed to deal in Florida, gave me a total price that was $2700 plus lower than the dealer (+tag) to purchase my lease automobile. Hyundai Motor Finance Corporate was in contact with the dealer. The name of the other company, allowed to purchase the automobile was furnished by the Hyundai Finance Leasing office. The dealership never responded to the corporate office regarding my complaint.
This dealership was sold several years ago. Getting a service appointment can take months. I recently went into the dealer because the check engine light was on. I had to leave the car for 2 days before I was told that the light simply had to be reset.
I will never walk into this dealership again and would recommend that no one else does either.
Below is a apportion of my correspondence with Hyundai Motor Finance
Hyundai Motor Finance  PO Box 20829, Fountain Valley, CA 92728-0829  Ph: 800.523.4030  Fax: 714.965.0520

“Your complaint regarding your account has been routed to my attention for investigation and response. While we are pleased to hear from loyal customers such as yourself, it is a concern to hear that we were unable to meet your needs in regard to this matter. Please accept our sincere apologies for any inconvenience you may have experienced.
This letter is a written follow up to our conversation today 5/10/2024. As an indirect automotive finance company, Hyundai Motor Finance (HMF) is not related to Delray Hyundai. We can confirm when you purchase a lease from an affiliated dealer where you are paying cash or have your own financing the buyout should reflect what we provide as the buyout price plus official fees and taxes that the dealer remits to their government agency.
Since the dealer is its own entity, we cannot force them to do anything
different, at this time we encourage you to go to another Hyundai Dealership. We have provided feedback to Hyundai Motors America regarding your experience you can also file a case yourself at 1-800-633-5151.
We do thank you for taking the time to contact us. Hyundai Motor Finance is committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced, and we will strive to improve our service in the future.”

SJ
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stan j.
Lake Worth, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/04/2024
0
Categoría: Service
outrageous charges to purchase lease for cash
I called Delray Hyundai Motors to determine the cost of purchasing my Sonata after my lease ended. I thought that I had an appointment with the finance department but wound up talking with a salesperson.
The quote that was given to me included an $899 dealer fee, an $899 bank fee and a residual price that was $792.60 higher than on my contract with Hyundai Motor Finance. The form that I received had a higher price compared to the residual price on the Hyundai lease. There were other assorted charges
Another company, allowed to deal in Florida, gave me a total price that was $2700 plus lower than the dealer (+tag) to purchase my lease automobile. Hyundai Motor Finance Corporate was in contact with the dealer. The name of the other company, allowed to purchase the automobile was furnished by the Hyundai Finance Leasing office. The dealership never responded to the corporate office regarding my complaint.
This dealership was sold several years ago. Getting a service appointment can take months. I recently went into the dealer because the check engine light was on. I had to leave the car for 2 days before I was told that the light simply had to be reset.
I will never walk into this dealership again and would recommend that no one else does either.
Below is a a portion of my correspondence with Hyundai Motor Finance
Hyundai Motor Finance  PO Box 20829, Fountain Valley, CA 92728-0829  Ph: 800.523.4030  Fax: 714.965.0520

“Your complaint regarding your account has been routed to my attention for investigation and response. While we are pleased to hear from loyal customers such as yourself, it is a concern to hear that we were unable to meet your needs in regard to this matter. Please accept our sincere apologies for any inconvenience you may have experienced.
This letter is a written follow up to our conversation today 5/10/2024. As an indirect automotive finance company, Hyundai Motor Finance (HMF) is not related to Delray Hyundai. We can confirm when you purchase a lease from an affiliated dealer where you are paying cash or have your own financing the buyout should reflect what we provide as the buyout price plus official fees and taxes that the dealer remits to their government agency.
Since the dealer is its own entity, we cannot force them to do anything
different, at this time we encourage you to go to another Hyundai Dealership. We have provided feedback to Hyundai Motors America regarding your experience you can also file a case yourself at 1-800-633-5151.
We do thank you for taking the time to contact us. Hyundai Motor Finance is committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced, and we will strive to improve our service in the future.”

SJ
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stan j.
Lake Worth, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/03/2024
0
Categoría: Service
Outrageous fees for lease buy out
I called Delray Hyundai Motors to determine the cost of purchasing my Sonata after my lease ended. I thought that I had an appointment with the finance department but wound up talking with a salesperson.
The quote that was given to me included an $899 dealer fee, an $899 bank fee and a residual price that was $792.60 higher than on my contract with Hyundai Motor Finance. The form that I received had a higher price compared to the residual price on the Hyundai lease. There were other assorted charges
Another company, allowed to deal in Florida, gave me a total price that was $2700 plus lower than the dealer (+tag) to purchase my lease automobile. Hyundai Motor Finance Corporate was in contact with the dealer. The name of the other company, allowed to purchase the automobile was furnished by the Hyundai Finance Leasing office. The dealership never responded to the corporate office regarding my complaint.
This dealership was sold several years ago. Getting a service appointment can take months. I recently went into the dealer because the check engine light was on. I had to leave the car for 2 days before I was told that the light simply had to be reset.
I will never walk into this dealership again and would recommend that no one else does either.
Below is a apportion of my correspondence with Hyundai Motor Finance
Hyundai Motor Finance  PO Box 20829, Fountain Valley, CA 92728-0829  Ph: 800.523.4030  Fax: 714.965.0520

“Your complaint regarding your account has been routed to my attention for investigation and response. While we are pleased to hear from loyal customers such as yourself, it is a concern to hear that we were unable to meet your needs in regard to this matter. Please accept our sincere apologies for any inconvenience you may have experienced.
This letter is a written follow up to our conversation today 5/10/2024. As an indirect automotive finance company, Hyundai Motor Finance (HMF) is not related to Delray Hyundai. We can confirm when you purchase a lease from an affiliated dealer where you are paying cash or have your own financing the buyout should reflect what we provide as the buyout price plus official fees and taxes that the dealer remits to their government agency.
Since the dealer is its own entity, we cannot force them to do anything
different, at this time we encourage you to go to another Hyundai Dealership. We have provided feedback to Hyundai Motors America regarding your experience you can also file a case yourself at 1-800-633-5151.
We do thank you for taking the time to contact us. Hyundai Motor Finance is committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced, and we will strive to improve our service in the future.”

KN
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Kim N.
Boca Raton, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/16/2024
0
Categoría: Service
Difficult, Slow, Unprofessional
We just purchased a Genesis for CASH and it was the most convoluted car purchase we have ever experience. First the salesmen are vague and like to play a shell game with over promise and under deliver when they present the offer. The said the could not deal off MSRP, but needed up doing so when we got up to leave and go to another dealer. Once we came to terms it took over an hour of sitting around before we could sit down with the 'finance manager'....that is a huge overstatement. The process is the most ass-backward way of doing business than i have ever experienced in my 45+ years in business. They ask you to initial that you have read and agree to ALL the purchase paperwork, included arbitration agreements, purchase docs and more, before they provide it to you to read. We went to pick up the car today because of the holiday we could not get a cashier's check and they stated that they NO LONGER has the window sticker to give us AND we had to insist on getting a copy of the paperwork we signed. They had NO INTENTION of giving it to us. Needless to say, we will NOT be back and will take the car to a different dealership for service. If we EVER purchase another Genesis it will not be from Delray Hyundai.....Don't use Sammy or Angelo unless you want a lot of BS.

AO
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Andrea O.
Delray Beach, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/31/2023
0
Categoría: Service
Brake warning light went on. Drove my 2019 Sonata (24,000 miles)to dealership where car was purchased. Turned away with only an appointment for approx. 6 weeks away!
I have left multiple messages for the Service Mgr.
I have Not even received a return call!

AM
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Alex M.
Boca Raton, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/21/2023
0
Categoría: Service
Email feedback didn't work
I am writing to express my extreme disappointment with the lack of response and poor customer service I have encountered at your dealership. Despite my repeated attempts to contact your team through various channels, including emails and online chat, I have not received any form of acknowledgment or assistance.

For the past four weeks, I have been diligently using the email form on your website to reach out to your dealership. My intention was to ask a few questions about my Santa Fe warranty before scheduling maintenance. However, my emails have gone unanswered, leaving me frustrated and dissatisfied with the level of communication provided by your dealership.

To seek resolution, I also tried engaging with your virtual assistant, Kate. Despite her promise to forward my questions to the service department, no progress was made, and my concerns were left unaddressed. Additionally, I attempted to contact the General Sales Manager, Enmanuel Vallejo, as well as the service staff directly, but unfortunately, I received no response.

Understandably, as I am currently abroad and unable to make phone calls, I have relied on email and online channels to communicate with your dealership. However, the lack of response and assistance received thus far has left me feeling undervalued as a customer.

To test the responsiveness of your dealership, I resorted to a rather unconventional method. I selected a random car from your inventory on your website and clicked on the "get quote" button, providing my email address and phone number. Surprisingly, within 10 seconds, I received an incoming call, text message, voice message, and email from your dealership expressing a willingness to speak with me. I promptly replied, stating that I was unable to speak at the moment and simply wished to communicate via chat about the warranty for my car. Unfortunately, as expected, I received no response whatsoever even after waiting for an entire week.

I implore you to take immediate action to rectify this situation. It is imperative that your dealership improves its communication practices and promptly responds to customer inquiries. Every customer deserves to be heard and supported, regardless of their location or preferred method of communication.

RW
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Rodney W.
Lake Worth, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/21/2023
5
Categoría: Service
SERVICE DEPARTMENT
I TOOK A DAY OFF FROM 6/20/23
APPT 10:30 OIL CHANGE AND ONE ESTIMATE .
I SPECIFICALLY ASK MR. JAY FOWLKES/ADVISOR TWICE WILL I HAVE MY VEHICLE BACK TODAY? TOLD ME "YES"..HERE I AM ,NO RETURN OR ANYTHING..CALLED DEPT STATED CAR IS NOT DONE
WHY DOES A CUSTOMER HAVE TO CALL ADVISOR OR LEAVE MESSAGE FOR UPDATE?WOULD BE NICE IF WE CAN HAVE ADVISOR ( WORK CELL) TO TEXT FOR UPDATE..IF ADVISOR IS ABSENT, A BACK UP PLAN WOULD BE NICE

RS
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Raymond S.
Lake Worth, FL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/31/2023
2
Categoría: Service
Service Department
We have been loyal customers of Delray Hyundai/Genesis for almost 19 years. Dealing with salesman Alan Silverman has been a pleasure, now since the dealership was sold and bought by someone that could care less about customer service this maybe the last car we purchase or lease from them. The lease we have now was due and oil/filter change in September 2022, with 12200 miles, kept calling for service and was either told they are backed up or dealing with recalls. Finally was able to get the oil/filter service on 01-31-2023. Totally unacceptable!!!!!

RW
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ROY W.
Delray Beach, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/27/2022
0
Categoría: Service
Almost 10 hours to install 4 tires!!! and they lieed
STAY AWAY!! After the service manager and service director told me " We will get you right in and get you right out< come by 8:30 am. I was there at exactly 8:30 am. They kept lying to me that they were working on my car, however almost 10 hours later it was done . 10 hours to put on 4 tires and an alignment. ARE YOU KIDDING ME!!!!! I lost a whole days work because of their lies. If they were truthful, I could have called my customers and rearranged my schedule as I am considerate to my customers unlike Joe the service manager and Robert the district manager who still hasn't returned any of my calls. Tier prices are much higher than any retail store out there but I expected that but I needed a service done so I just said ok. Do yourself a favor and stay away from this place. This is my 4th Sonata and will be my last. I even questioned if my tires were new. They don't look it.

KM
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Karyn M.
Fort Lauderdale, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/19/2022
0
Categoría: Service
Worst experience ever
They got me in ready to buy and preapproved. Joke was in me. Seven hours later, 7 hours of tears ridicule
And being lied to finally decided to end my misery
And
Let me complete purchase.
I am
Talking about the little manager nolo
Something who must be married to the boss he has no people or
Management skills
And is a liar to staff and customers.
It will
Take me a long time
To get over his disguisting treatment of
Women (me) and his
Honest hard working staff
Who
Take
the blame for him.

This man needs to be fires he shouod not be working with other people he is toxic. And a very little man.
Trust any dealership employee

BB
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Brittany B.
Boca Raton, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2022
10
Categoría: Service
Great service!
I brought my sister to Delray Hyundai after she lost her car to Hurricane Ian. The staff was helpful and the process was quick. We were both pleasantly surprised at how many features and how luxurious the Hyundai Tuscan was. My sister was convinced on the Mazda CX-5 until she saw this one. From financing to how to use each feature in the car, the staff walked her through everything she needed to know. Even how to make the trunk open shorter for her petite self so she could reach the button to close it.

MS
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Michael S.
Boca Raton, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/06/2022
0
Categoría: Service
car towed, slipping transmission. but, under 10 year warranty, so 'nothing wrong' needs breaks.
What has breaks to do with my transmission slipping?
and the check engine light came on the day after the transmission started to slip.
so: they want to charge me to fix breaks, charge me to install a sensor, but they won't fix the transmission because they even try to make it slip.

FD
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Frank D.
Boca Raton, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/23/2022
0
Categoría: Service
Can't Help Until November
I called the Delray service center this morning to get my 2022 Tucson looked at. The check engine light is on and a note showed up on the screen and was emailed to me: "A possible condition with your Engine Control System has been detected. A full system check is needed". My daughter uses this car at college and is home for the weekend, so I was hoping to get this Hyundai issue looked at asap. I cant send her back on the road with this issue unresolved. I explained this to the service department and the scheduler and they both said they couldn't do anything about this until November (2 months from now). They said I could wait until November or call around to other locations. This car is 5 months old and has 2500 miles on it and I am their inconvenience. Very sad. Sorry I bought this car there and I will never again patronize Delray Hyundai again.

WS
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William S.
Boynton Beach, FL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/12/2022
0
Categoría: Service
Service Dept in Shambles
My recent experience was a nightmare. It began on 6/13 and didn't conclude until 7/12. I will say I know my car is old, but the customer service experience was a disaster due in part to Felipe. He was nothing short of disgusting everytime I went in to the office. Profanity, sexually lewd comments about other customers AND my car. I said it was making a grinding noise which prompted him to enter his "locker room" space with Andrew and say they'd love to have something grinding on them.
By Thursday, the 16th the lies began. Told me my diagnostic would be run, it wasn't. I called back the 20th to figure out what was going on. Said the diagnostic was run on Saturday and didn't think to call. The run around continued from there. No action until I had to get his manager involved. I was officially out of a car until 7/1, when Sam (manager) secured a loaner for me. As I said, no resolution until today which ended up with my car being basically a total loss.
The one star in giving is because the management team had to clean up behind Felipe. If you see him or Andrew walk out. Go anywhere else...even with the possibility that Felipe will let you leave without paying. He gave a customer her keys before she cashed out. He's the pits.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.