My experience purchasing a 2023 BMW M3 from D & C Motor Company was deeply disappointing due to a significant lack of transparency regarding the vehicle's origin and its implications. I bought the car expecting a standard US-spec vehicle with the typical 3-year/36,000-mile factory maintenance plan. However, I later discovered from my local BMW dealership that the car is a Canadian-spec model, rendering the standard US maintenance plan unenforceable for service performed in the United States.
This crucial detail was never disclosed to me during the sales process. Had I known, it would have fundamentally changed my purchasing decision. As a direct result, I am now personally responsible for significant upcoming maintenance costs (estimated at over $4,600 for services like oil changes, spark plugs, and brake pads) that would have been covered by the factory plan on a US-spec vehicle. Furthermore, this situation prevents me from extending the factory warranty via BMW's Ultimate Care+ program and will likely make the car more difficult to resell down the road.
While the CarFax may have indicated a Canadian origin, simply providing the report without explicitly explaining these critical implications is, in my opinion, a failure of adequate disclosure.
Compounding this issue, I have attempted to reach out to D & C Motor Company directly to come to a fair resolution. I contacted their Sales Manager, Finance Manager, and General Manager, but unfortunately, none of my attempts to get a response have been returned. This lack of communication and willingness to address a significant issue is concerning.
I believe D & C Motor Company should have been upfront about the 'gray market' status of the vehicle and its direct impact on standard US BMW coverage. This oversight has created unexpected financial burdens and significantly diminished my confidence in the purchase and the dealership's customer service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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This crucial detail was never disclosed to me during the sales process. Had I known, it would have fundamentally changed my purchasing decision. As a direct result, I am now personally responsible for significant upcoming maintenance costs (estimated at over $4,600 for services like oil changes, spark plugs, and brake pads) that would have been covered by the factory plan on a US-spec vehicle. Furthermore, this situation prevents me from extending the factory warranty via BMW's Ultimate Care+ program and will likely make the car more difficult to resell down the road.
While the CarFax may have indicated a Canadian origin, simply providing the report without explicitly explaining these critical implications is, in my opinion, a failure of adequate disclosure.
Compounding this issue, I have attempted to reach out to D & C Motor Company directly to come to a fair resolution. I contacted their Sales Manager, Finance Manager, and General Manager, but unfortunately, none of my attempts to get a response have been returned. This lack of communication and willingness to address a significant issue is concerning.
I believe D & C Motor Company should have been upfront about the 'gray market' status of the vehicle and its direct impact on standard US BMW coverage. This oversight has created unexpected financial burdens and significantly diminished my confidence in the purchase and the dealership's customer service.