Darling's Hyundai Augusta is the only place for you to receive the best in auto repair and maintenance.Darling's Hyundai Augusta is the only place for you to receive the best in auto repair and maintenance.
Service Department would not work with Fidelity Extended Warranty company
6/2023 My 2019 Hyundai Tuscon (63,000 miles-ish) went into limp mode and the knock sensor was replaced by Darling’s after having car towed. Darling’s service had done the software update in 9/2022. All maintenance done early, including oil changes. I am second owner, purchased car with under 10,000 miles on it three years ago and got the Platinum plan through Fidelity. 6/2023, car wasn’t handling right after knock sensor replaced. Called dealer. Had others drive my car and they noticed strange noise and lack of engine pickup for speed/engagement. 7/31/23 limp mode on highway. 75 mph to 26 - no warning. Massive hazard. Towed again, twice in under two months, back to Darling’s. Multiple parts broken on engine. This car was just in in June. Catastrophic failure. What wasn’t fixed when the knock sensor kicked off? Car is now 66,000 miles. No more Hyundai warranty, as I’m second owner. Both Fidelity and Darling’s know the engine is crap. Neither wants to pay to fix it.
It is now 8/16/23. No car. Darling’s is refusing to work with Fidelity. Fidelity wants them to put car on a lift and show them why the proposal work is thousands. I was just told by Darling’s that additional diagnostics had to happen and that Fidelity wasn’t paying for it, so I’d have to cough up the money - several hundred dollars. I’ve talked to service manager, sales manager and now GM. The Honda dealer I bought the vehicle from in 2020 said they’d fix the car right away, I just have to get it towed there. I can’t get Darling’s to release my car without paying them for the supposed time they’ve put in to “diagnosing” the car. I have a full warranty. Darling’s won’t show Fidelity proof. Fidelity won’t pay Darling’s. Utterly ridiculous. 14 phone calls with Fidelity. Literally no feedback for 15 days from Darling’s. Previous customer, a Hyundai car. I was told by Darling’s that because I did not buy the car there, or purchase their extended warranty, I was SOL. Honda Finance guy said he could not believe how I was being treated. Darling’s called Fidelity an unknown company of dubious reputation. Honda said that’s nuts. I now know more about cam phasers, intake, exhaust and oil timing than I ever thought I would have to know. Guess who taught me? Fidelity. Darling’s couldn’t be bothered.
Do. Not. Buy. A. Hyundai. Think twice before you purchase an extended warranty and try to get your 100% covered vehicle repaired at this dealer. 16+ days of no forward movement and I have lost my ever loving mind on the phone. Let’s try in person.
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It is now 8/16/23. No car. Darling’s is refusing to work with Fidelity. Fidelity wants them to put car on a lift and show them why the proposal work is thousands. I was just told by Darling’s that additional diagnostics had to happen and that Fidelity wasn’t paying for it, so I’d have to cough up the money - several hundred dollars. I’ve talked to service manager, sales manager and now GM. The Honda dealer I bought the vehicle from in 2020 said they’d fix the car right away, I just have to get it towed there. I can’t get Darling’s to release my car without paying them for the supposed time they’ve put in to “diagnosing” the car. I have a full warranty. Darling’s won’t show Fidelity proof. Fidelity won’t pay Darling’s. Utterly ridiculous. 14 phone calls with Fidelity. Literally no feedback for 15 days from Darling’s. Previous customer, a Hyundai car. I was told by Darling’s that because I did not buy the car there, or purchase their extended warranty, I was SOL. Honda Finance guy said he could not believe how I was being treated. Darling’s called Fidelity an unknown company of dubious reputation. Honda said that’s nuts. I now know more about cam phasers, intake, exhaust and oil timing than I ever thought I would have to know. Guess who taught me? Fidelity. Darling’s couldn’t be bothered.
Do. Not. Buy. A. Hyundai. Think twice before you purchase an extended warranty and try to get your 100% covered vehicle repaired at this dealer. 16+ days of no forward movement and I have lost my ever loving mind on the phone. Let’s try in person.