Reseñas de Departamento de servicio's

4.7

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James M.

Monmouth, ME

01/13/2025

Categoría: Service

Staff, today, was friendly.

4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

James M.

Monmouth, ME

01/13/2025

Categoría: Service

Staff, today, was friendly.

4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

James M.

Monmouth, ME

01/13/2025

Categoría: Service

Staff, today, was friendly.

4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

James M.

Monmouth, ME

01/13/2025

Categoría: Service

Staff, today, was friendly.

4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

Michelle L.

Richmond, ME

08/16/2023

Categoría: Service

Service Department would not work with Fidelity Extended Warranty company

6/2023 My 2019 Hyundai Tuscon (63,000 miles-ish) went into limp mode and the knock sensor was replaced by Darling’s after having car towed. Darling’s service had done the software update in 9/2022. All maintenance done early, including oil changes. I am second owner, purchased car with under 10,000 miles on it three years ago and got the Platinum plan through Fidelity. 6/2023, car wasn’t handling right after knock sensor replaced. Called dealer. Had others drive my car and they noticed strange noise and lack of engine pickup for speed/engagement. 7/31/23 limp mode on highway. 75 mph to 26 - no warning. Massive hazard. Towed again, twice in under two months, back to Darling’s. Multiple parts broken on engine. This car was just in in June. Catastrophic failure. What wasn’t fixed when the knock sensor kicked off? Car is now 66,000 miles. No more Hyundai warranty, as I’m second owner. Both Fidelity and Darling’s know the engine is crap. Neither wants to pay to fix it.

It is now 8/16/23. No car. Darling’s is refusing to work with Fidelity. Fidelity wants them to put car on a lift and show them why the proposal work is thousands. I was just told by Darling’s that additional diagnostics had to happen and that Fidelity wasn’t paying for it, so I’d have to cough up the money - several hundred dollars. I’ve talked to service manager, sales manager and now GM. The Honda dealer I bought the vehicle from in 2020 said they’d fix the car right away, I just have to get it towed there. I can’t get Darling’s to release my car without paying them for the supposed time they’ve put in to “diagnosing” the car. I have a full warranty. Darling’s won’t show Fidelity proof. Fidelity won’t pay Darling’s. Utterly ridiculous. 14 phone calls with Fidelity. Literally no feedback for 15 days from Darling’s. Previous customer, a Hyundai car. I was told by Darling’s that because I did not buy the car there, or purchase their extended warranty, I was SOL. Honda Finance guy said he could not believe how I was being treated. Darling’s called Fidelity an unknown company of dubious reputation. Honda said that’s nuts. I now know more about cam phasers, intake, exhaust and oil timing than I ever thought I would have to know. Guess who taught me? Fidelity. Darling’s couldn’t be bothered.

Do. Not. Buy. A. Hyundai. Think twice before you purchase an extended warranty and try to get your 100% covered vehicle repaired at this dealer. 16+ days of no forward movement and I have lost my ever loving mind on the phone. Let’s try in person.

Michelle L.

Richmond, ME

08/16/2023

Categoría: Service

Service Department would not work with Fidelity Extended Warranty company

Tom H.

Oakland, ME

05/20/2022

Categoría: Service

warrantee coverage for cracked windshield

Our windshield developed a crack, there was no impact causing the crack and two replacement glass companies have informed us that the windshield should be replaced under warrantee. The service department refuses to allow this to be covered. Very frustrating and poor service. They also do a poor job returning telephone calls. Cannot recommend this dealership.

Cliente verificado

Monmouth, ME

2021 Hyundai Sonata

04/09/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great

Cliente verificado

Gardiner, ME

2016 Hyundai Tucson

03/30/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Fantastic Service Department!

Darlings service department has been overly helpful and hands on with all my cars needs! Darlings gets me scheduled quickly, explains the work being done, and makes sure all their costumers are treated with kindness and care!

Adam I.

Gardiner, ME

2016 Hyundai Tucson

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Darlings has provided nothing less than exceptional service to me since purchasing my vehicle in 2019!

I recommend Darlings to all my friends and family because of the outstanding costumer service. I always feel welcome and well taken care of every-time I walk through the service department doors. Brandi, especially has been extremely helpful and goes above and beyond to make sure everything is done well and efficiently!

Cliente verificado

Farmingdale, ME

2014 Hyundai Elantra

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Every time I bring my car here, the experience is wonderful. Brandy was able to get my car in and finished before I needed to be somewhere else. She always does everything she can to help me get the best price for my services.

Cliente verificado

Belfast, ME

2010 Hyundai Santa Fe

03/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent work by Service Technicians

Completely satisfied with the work that was performed. However be prepared to wait longer than expected.

JASON A D. de Darling's Hyundai Augusta respondió el 03/23/2022 05:02 AM

Thank you for the survey. I am sorry about the wait time and I will address this with my service manager. We try to give a 5 star experience for all customers. Is there any thing we can do to earn 5 stars? I would really like any feedback to help us improve. Thank you again. - Jason Decker

Arthur J.

Winthrop, ME

2020 Hyundai Elantra

03/21/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Driving light outage

Drinking lights worked only intermittently after the dealer completed headlight recall work and it took 4 appointments before problem was fixed,

JASON A D. de Darling's Hyundai Augusta respondió el 03/22/2022 05:40 AM

thank you for the time today

Levi D.

Dexter, ME

2021 Hyundai Sonata

03/18/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service on follow up from collision repairs

I have always had good service from Darlings in Augusta. They go above and beyond to help with questions and concerns. Very good service team!

Robert H.

Belgrade, ME

2018 Hyundai Tucson

03/12/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Transmission repair

Darling’s performed the service as expected and the repair was done well. I have serious concerns about the Hyundai brand after having a transmission die with less than 60k miles.

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