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Darling's Hyundai Augusta

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,651 Reseñas)
57
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
Reseña Original
Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5
44
Total de ReScores
4.6
Promedio de ReScores
57
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Darling's Hyundai Augusta is the only place for you to receive the best in auto repair and maintenance. Darling's Hyundai Augusta is the only place for you to receive the best in auto repair and maintenance.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(207) 623-3846
Horarios de Negocio No Proveídos

Horario del Negocio

* Eastern Time (Us & Canada)
217 Old Winthrop Road Augusta, ME 04330
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,651 Reseñas)

JM
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James M.
Monmouth, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2025
0
Categoría: Service
Staff, today, was friendly.
4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

JM
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James M.
Monmouth, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2025
0
Categoría: Service
Staff, today, was friendly.
4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

JM
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James M.
Monmouth, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2025
0
Categoría: Service
Staff, today, was friendly.
4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

JM
gravatar
James M.
Monmouth, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2025
0
Categoría: Service
Staff, today, was friendly.
4 vehicles in recent years. Service is deplorable. I will not be back except for the service we have left. Body shop is terrible. Rust after a simple fix. Goodbye darlings.

ML
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Michelle L.
Richmond, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/16/2023
0
Categoría: Service
Service Department would not work with Fidelity Extended Warranty company
6/2023 My 2019 Hyundai Tuscon (63,000 miles-ish) went into limp mode and the knock sensor was replaced by Darling’s after having car towed. Darling’s service had done the software update in 9/2022. All maintenance done early, including oil changes. I am second owner, purchased car with under 10,000 miles on it three years ago and got the Platinum plan through Fidelity. 6/2023, car wasn’t handling right after knock sensor replaced. Called dealer. Had others drive my car and they noticed strange noise and lack of engine pickup for speed/engagement. 7/31/23 limp mode on highway. 75 mph to 26 - no warning. Massive hazard. Towed again, twice in under two months, back to Darling’s. Multiple parts broken on engine. This car was just in in June. Catastrophic failure. What wasn’t fixed when the knock sensor kicked off? Car is now 66,000 miles. No more Hyundai warranty, as I’m second owner. Both Fidelity and Darling’s know the engine is crap. Neither wants to pay to fix it.

It is now 8/16/23. No car. Darling’s is refusing to work with Fidelity. Fidelity wants them to put car on a lift and show them why the proposal work is thousands. I was just told by Darling’s that additional diagnostics had to happen and that Fidelity wasn’t paying for it, so I’d have to cough up the money - several hundred dollars. I’ve talked to service manager, sales manager and now GM. The Honda dealer I bought the vehicle from in 2020 said they’d fix the car right away, I just have to get it towed there. I can’t get Darling’s to release my car without paying them for the supposed time they’ve put in to “diagnosing” the car. I have a full warranty. Darling’s won’t show Fidelity proof. Fidelity won’t pay Darling’s. Utterly ridiculous. 14 phone calls with Fidelity. Literally no feedback for 15 days from Darling’s. Previous customer, a Hyundai car. I was told by Darling’s that because I did not buy the car there, or purchase their extended warranty, I was SOL. Honda Finance guy said he could not believe how I was being treated. Darling’s called Fidelity an unknown company of dubious reputation. Honda said that’s nuts. I now know more about cam phasers, intake, exhaust and oil timing than I ever thought I would have to know. Guess who taught me? Fidelity. Darling’s couldn’t be bothered.

Do. Not. Buy. A. Hyundai. Think twice before you purchase an extended warranty and try to get your 100% covered vehicle repaired at this dealer. 16+ days of no forward movement and I have lost my ever loving mind on the phone. Let’s try in person.

ML
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Michelle L.
Richmond, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/16/2023
0
Categoría: Service
Service Department would not work with Fidelity Extended Warranty company
6/2023 My 2019 Hyundai Tuscon (63,000 miles-ish) went into limp mode and the knock sensor was replaced by Darling’s after having car towed. Darling’s service had done the software update in 9/2022. All maintenance done early, including oil changes. I am second owner, purchased car with under 10,000 miles on it three years ago and got the Platinum plan through Fidelity. 6/2023, car wasn’t handling right after knock sensor replaced. Called dealer. Had others drive my car and they noticed strange noise and lack of engine pickup for speed/engagement. 7/31/23 limp mode on highway. 75 mph to 26 - no warning. Massive hazard. Towed again, twice in under two months, back to Darling’s. Multiple parts broken on engine. This car was just in in June. Catastrophic failure. What wasn’t fixed when the knock sensor kicked off? Car is now 66,000 miles. No more Hyundai warranty, as I’m second owner. Both Fidelity and Darling’s know the engine is crap. Neither wants to pay to fix it.

It is now 8/16/23. No car. Darling’s is refusing to work with Fidelity. Fidelity wants them to put car on a lift and show them why the proposal work is thousands. I was just told by Darling’s that additional diagnostics had to happen and that Fidelity wasn’t paying for it, so I’d have to cough up the money - several hundred dollars. I’ve talked to service manager, sales manager and now GM. The Honda dealer I bought the vehicle from in 2020 said they’d fix the car right away, I just have to get it towed there. I can’t get Darling’s to release my car without paying them for the supposed time they’ve put in to “diagnosing” the car. I have a full warranty. Darling’s won’t show Fidelity proof. Fidelity won’t pay Darling’s. Utterly ridiculous. 14 phone calls with Fidelity. Literally no feedback for 15 days from Darling’s. Previous customer, a Hyundai car. I was told by Darling’s that because I did not buy the car there, or purchase their extended warranty, I was SOL. Honda Finance guy said he could not believe how I was being treated. Darling’s called Fidelity an unknown company of dubious reputation. Honda said that’s nuts. I now know more about cam phasers, intake, exhaust and oil timing than I ever thought I would have to know. Guess who taught me? Fidelity. Darling’s couldn’t be bothered.

Do. Not. Buy. A. Hyundai. Think twice before you purchase an extended warranty and try to get your 100% covered vehicle repaired at this dealer. 16+ days of no forward movement and I have lost my ever loving mind on the phone. Let’s try in person.

TH
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Tom H.
Oakland, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/20/2022
0
Categoría: Service
warrantee coverage for cracked windshield
Our windshield developed a crack, there was no impact causing the crack and two replacement glass companies have informed us that the windshield should be replaced under warrantee. The service department refuses to allow this to be covered. Very frustrating and poor service. They also do a poor job returning telephone calls. Cannot recommend this dealership.

Cliente verificado
Monmouth, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
great
great

Cliente verificado
Gardiner, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fantastic Service Department!
Darlings service department has been overly helpful and hands on with all my cars needs! Darlings gets me scheduled quickly, explains the work being done, and makes sure all their costumers are treated with kindness and care!

AI
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Adam I.
Gardiner, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Darlings has provided nothing less than exceptional service to me since purchasing my vehicle in 2019!
I recommend Darlings to all my friends and family because of the outstanding costumer service. I always feel welcome and well taken care of every-time I walk through the service department doors. Brandi, especially has been extremely helpful and goes above and beyond to make sure everything is done well and efficiently!

Cliente verificado
Farmingdale, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Every time I bring my car here, the experience is wonderful. Brandy was able to get my car in and finished before I needed to be somewhere else. She always does everything she can to help me get the best price for my services.

Cliente verificado
Belfast, ME
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Excellent work by Service Technicians
Completely satisfied with the work that was performed. However be prepared to wait longer than expected.
JASON A D. de Darling's Hyundai Augusta respondió el 03/23/2022 05:02 AM

Thank you for the survey. I am sorry about the wait time and I will address this with my service manager. We try to give a 5 star experience for all customers. Is there any thing we can do to earn 5 stars? I would really like any feedback to help us improve. Thank you again. - Jason Decker 


AJ
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Arthur J.
Winthrop, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Driving light outage
Drinking lights worked only intermittently after the dealer completed headlight recall work and it took 4 appointments before problem was fixed,
JASON A D. de Darling's Hyundai Augusta respondió el 03/22/2022 05:40 AM

thank you for the time today 


LD
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Levi D.
Dexter, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service on follow up from collision repairs
I have always had good service from Darlings in Augusta. They go above and beyond to help with questions and concerns. Very good service team!

RH
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Robert H.
Belgrade, ME
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Transmission repair
Darling’s performed the service as expected and the repair was done well. I have serious concerns about the Hyundai brand after having a transmission die with less than 60k miles.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.