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Crouch Automotive NE

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(404 Reseñas)
80
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
1
Total de ReScores
5.0
Promedio de ReScores
80
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

If you’re looking for auto repair in Cecil County, MD, you’ve found us. Here at Crouch Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cecil County car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years
If you’re looking for auto repair in Cecil County, MD, you’ve found us. Here at Crouch Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cecil County car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Cecil County, we are totally confident that Crouch Automotive is the best option in town!
...more

Categorías
Reparación de automóviles, Mantenimiento del coche, Venta y reparación de neumáticos
Contacto
(410) 287-5821

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
152 N East Rd North East, MD 21901-3609

Afiliaciones

ASE
Reseñas de Crouch Automotive NE's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(404 Reseñas)

VT
gravatar
Val T.
Naples, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2024
10
I would give them more stars if I could!
Professional, courteous, friendly, and trustworthy are just a few words I would use when describing Crouch. From the hospitable greeting from Carly at the front desk to the generous offer from Austin to give me a ride to the local store while I waited for my car to be fixed to the amazing techs who got my car up and running again -- everyone was great to work with. They have earned our business going forward!

MF
Marcos F.
North East, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/27/2023
cliente verificadoCliente Verificado
Categoría: Service
Marcos said his experience was good.
Recomendado

RK
Rose K.
Maryland
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2023
cliente verificadoCliente Verificado
Categoría: Service
Rose said the technicians were very good to her and provided great service. She is really happy with this business and will return again.
Recomendado

JH
Justin H.
North East, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2023
cliente verificadoCliente Verificado
Categoría: Service
Justin said he has an automotive background and they did not try to give him nonsense on what it needs. They were honest.
Recomendado

AE
Anna E.
Elkton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2023
cliente verificadoCliente Verificado
Categoría: Service
Anna said that they were very friendly and had good customer service.
Recomendado

NW
Nicholas W.
Aberdeen, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2023
cliente verificadoCliente Verificado
Categoría: Service
Nicholas said the business was very quick, convenient and professional.
Recomendado
Tonya M. de Crouch Automotive NE respondió el 11/20/2023 11:39 AM

Thank you, Nicholas, for the excellent review! We're glad to hear that you found our service to be quick, convenient and professional. We appreciate your business!


Tonya M.
Crouch Automotive


SZ
Scott Z.
Perryville, MD
Ram Pickup
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/10/2023
cliente verificadoCliente Verificado
Categoría: Service
Spoke with Susan. She said they did not put the locking lug nut on after service. When they went back, the staff said it wasn't there when they started, but then it suddenly appeared.
Recomendado

DB
Danny B.
Maryland
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2023
cliente verificadoCliente Verificado
Categoría: Service
Danny said there was a little misunderstanding about what he asked them to do. He ran into issues. They were awesome and met him halfway. He couldn't pick up the vehicle right away because he didn't have a ride and they didn't charge him anything. He lives 2 hours away. It was wonderful service. The staff answered the phone and the lady who answered was informative.
Recomendado

CD
Carol D.
North East, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2023
cliente verificadoCliente Verificado
Categoría: Service
Carol said that they are always great, honest, and they do quality work.
Recomendado
Tonya M. de Crouch Automotive NE respondió el 10/11/2023 06:12 AM

Thank you so much for your kind words, Carol! We appreciate you taking the time to review us and are so glad that you found us to be great, honest, and to provide quality work. We strive to always provide the best possible service to all of our customers, so we are glad that you could see that. We look forward to serving you again in the future.


Tonya M.
Crouch Automotive


DS
Darnell S.
Elkton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2023
cliente verificadoCliente Verificado
Categoría: Service
Darnell said Dale is good at working on carburetors, and he was happy at how he was treated at the business.
Recomendado
Tonya M. de Crouch Automotive NE respondió el 10/11/2023 06:09 AM

Thank you, Darnell, for your 5 star review! We're delighted that you found Dale to be helpful and that you had a good experience at Crouch Automotive. 


Tonya M.
Crouch Automotive


CF
Carlton F.
North East, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2023
cliente verificadoCliente Verificado
Categoría: Service
Carlton said it was good work.
Recomendado
Dale and Joanna C., Owner de Crouch Automotive NE respondió el 10/03/2023 12:10 PM

Thank you so much for your kind words Carlton! We strive to provide the best service possible and it's great to know that we achieved that for you. We hope to be of service again soon!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821


Cliente verificado
North East, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/18/2023
cliente verificadoCliente Verificado
0
Car not seen when promised and took over a week to repair.
Our car was supposed to be seen on Tues. Then, I was told it was next to be hooked up on Wed. On Thurs., it finally got in. We were told it was the turbo charger-$1400- then it was spark plugs-$200- then a coil-$250. When finished on the following Mon., I had to call to see that it was done. On the day I paid, no one had the courtesy to apologize for my inconvenience.
Dale and Joanna C., Owner de Crouch Automotive NE respondió el 10/03/2023 12:16 PM

Thank you for your business and also for taking the time to write a review. We apologize for the inconvenience caused and regret that our service did not live up to your expectations. After receiving this review, I did reach out to you over the phone where we discussed the work that was needed and completed. We also discussed changes we are implementing to ensure all customers are contacted with status updates on a more timely basis.  It is our goal to provide the best level of service for our customers. Thank you for taking my call and we hope you will consider Crouch Automotive in the future.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821

DL
gravatar
DONNA L.
North East, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2023
cliente verificadoCliente Verificado
10
Great Job!
I scheduled a Smoke Test, because the Check Engine Light was on the dashboard of my 2008 Jeep Grand Cherokee. They found the leak and ordered the part that I needed. About a week later, I took my Jeep through Emissions, and it passed!
Dale and Joanna C., Owner de Crouch Automotive NE respondió el 10/03/2023 12:17 PM

Thank you for your kind review, Donna! We at Crouch Automotive NE are glad to hear that we could help you with the Smoke Test and get the part you needed to pass Emissions. We take pride in providing our customers with the best service and it’s always our goal to get the job done right the first time. We’re delighted to hear that we were able to do that for you. We hope you have a great day!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821


JS
James S.
North East, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2023
cliente verificadoCliente Verificado
Categoría: Service
Jeff said they're professional.
Recomendado
Dale and Joanna C., Owner de Crouch Automotive NE respondió el 10/03/2023 12:18 PM

Thank you very much for taking the time to let us know how you feel about us. We are so pleased to hear that Jeff said we are professional. We always strive to maintain the highest level of customer service and it's great to hear that we are succeeding.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821

JG
Jeffrey G.
Perryville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/07/2023
cliente verificadoCliente Verificado
Categoría: Service
Jeffrey said he was very happy with the service there, he had all his vehicles and his daughter's vehicle serviced there and they were very happy. He would recommend them and had.
Recomendado
Dale and Joanna C., Owner de Crouch Automotive NE respondió el 10/03/2023 12:17 PM

We're delighted to hear your satisfaction with our services for you and your daughter! We strive to provide top-notch customer service and quality work, so it's great to know that we achieved that. We'd love to have your business again soon.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.