Crain Hyundai of Bentonville, AR. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Crain Hyundai of Bentonville, AR. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I found a Palisade online, and stopped by the store at at lunch. I met a great sales guy who was knowledgeable about the vehicle. We went back inside, and I made sure he knew I wanted the car. I told him I wasn’t going to negotiate on price, even though it was $4k above market price. I asked for some help on a warranty and maybe some oil changes. He said he’d bring over the “finance guy.” He came over, and I updated him on what I told the sales guy. Without saying anything, he wrote $3500 and $1000 on a piece of paper, and said, “I can sell you a warranty for $3500, and 5 years of oil changes for $1000.” I was a little surprised, and I said, “so I am prepaying for oil changes, and you can’t help with a warranty either?” He condescendingly said, “we are a for-profit business.”
I was shocked. I responded, “well, I’m trying to give you $60k for a car that worth about $51k, so that’s quite a bit of profit. I am just asking for a little help.” He made some more disrespectful comments, and I told him I was done being disrespected. His response, “well, this is America so you can go buy a car somewhere else.”
As I left, he crumpled the paper and threw it in the trash as he began to bad mouth me to his manager, within ear shot of me, as I walked out the door. The GM or salesperson never contacted me.
But here’s a the thing. I drove a half mile down the road to Superior and got a Palisade with 10k less miles and a warranty for $10k less than Crain was offering. I was also treated with respect.
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I was shocked. I responded, “well, I’m trying to give you $60k for a car that worth about $51k, so that’s quite a bit of profit. I am just asking for a little help.” He made some more disrespectful comments, and I told him I was done being disrespected. His response, “well, this is America so you can go buy a car somewhere else.”
As I left, he crumpled the paper and threw it in the trash as he began to bad mouth me to his manager, within ear shot of me, as I walked out the door. The GM or salesperson never contacted me.
But here’s a the thing. I drove a half mile down the road to Superior and got a Palisade with 10k less miles and a warranty for $10k less than Crain was offering. I was also treated with respect.