Tim, I have been happy with the service you have provided since march 2010, but after getting time to look at my recent bill I'm wondering if the labor cost is correct? I'm not the smartest person but not sure why the labor cost is so high. I can't believe it would take more than one hour to change the oil and spark plugs. Checking everything else maybe one hour and the serpentine belt another hour. I'm thinking three hours should have been plenty of time to do all the required work. Looking at the labor cost It seems high. If your hourly wage is $80.00 at three hours that would add up to $240.00. I trust your judgment when you tell me if something needs to be replaced, but I don't want to be charged if my car is just sitting there.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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