Well, one thing that I think could be a nice improvement is using paper mats and clean rubber gloves on the stearing wheel. I cleaned my interior including my mats before I dropped it off and when I picked up my car my steering wheel was all dirty and both my front mats were completely filthy.
I was so not happy when I went to pick up my car because now I have to redo my car all over again. We all have very busy schedules. This is one thing I have to make time for.
These are things that can really be a positive addition to your customer service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
I was so not happy when I went to pick up my car because now I have to redo my car all over again. We all have very busy schedules. This is one thing I have to make time for.
These are things that can really be a positive addition to your customer service.