After a co-worker's recommendation, I reached out to Sean to inspect a car I was looking to purchase for my son to use while attending grad school at UW. I'm in Milwaukee, but the car we located was in Madison. Sean and his team went through the car very thoroughly. Sean called me and walked me through his findings, including suggested repairs and concerns. Given the age and mileage on the vehicle, I expected a long list of repairs that would all need to be done immediately. Instead, he didn't push for any repairs to be made immediately. Instead he provided his insights as to what signs to look for to know when to repair the item. It was a refreshing and pleasurable experience. Capitol Tire has a new customer.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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