Amy and Keri-Jo are great as customer service folks ..... they explained the rear brake situation in a way that was clear and easily understood. Just as they got started, Duane found an unforeseen situation in an aging car (2013 with 108K). Keri-Jo got back to me with a couple options Duane mentioned. Even though it took a few extra minutes, he was able to salvage a component and helped me avoid replacing an entire rear wheel bearing. Thank you to all. Well done!
Yes, I'm a real human, just shy and avoiding publicity but not A. I.

RICHARD G., President de Genin's Autocare respondió el 04/28/2025 11:03 AM

Thank you

Rick T Genin
Owner
608-238-1088

Cliente verificado

Madison, WI

Chevrolet Traverse

04/23/2025

Cliente Verificado

Excellent service as always!

I came to Genins from a friends recommendation and never left. I have gotten honest, sincere help here and always leave feeling good. Thank you!

RICHARD G., President de Genin's Autocare respondió el 04/28/2025 11:02 AM

Thank you

Rick T Genin
Owner
608-238-1088

Jane K.

Madison, WI

MINI Countryman

04/21/2025

Cliente Verificado

Mini

Always very helpful explaining any problems or answering questions.

RICHARD G., President de Genin's Autocare respondió el 04/28/2025 11:02 AM

Jane
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"

Rick

Rick T Genin
Owner
608-238-1088

Brad B.

Greendale, WI

Chrysler Town & Country

04/16/2025

Cliente Verificado

Excellent People

I was stranded in Madison 75 miles from home, with a broken starter motor.
Genin’s let me use a loaner car while they replaced the starter.
The final bill was substantially less than I anticipated.
The staff is AWESOME!! Very pleasant, and patient with my questions.

RICHARD G., President de Genin's Autocare respondió el 04/28/2025 11:01 AM

Brad
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"

Rick

Rick T Genin
Owner
608-238-1088

Steve W.

Madison, WI

Volkswagen Golf GTI

04/15/2025

Cliente Verificado

Went in for an oil change and tire rotation

Tech reported that the tires did not need to be rotated at this time. Excellent service that saved me some money!

RICHARD G., President de Genin's Autocare respondió el 04/28/2025 11:00 AM

Steve
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"

Rick

Rick T Genin
Owner
608-238-1088

Ed/Lisa B.

Madison, WI

Dodge Durango

04/08/2025

Cliente Verificado

Excellent work.

As usual, quick responses, accurate info, and good work.

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:35 AM

Ed
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Cliente verificado

Madison, WI

Honda Fit

04/07/2025

Cliente Verificado

Excellent service. I will recommend to others.

Keri is the best.

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:34 AM

"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Angela M.

Madison, WI

Subaru Outback

04/03/2025

Cliente Verificado

Parts replacement

Genin’s has very attentive, friendly and knowledgeable staff. The work performed was thorough and the turnaround time was quick.

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:34 AM

Angela
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Paul K.

Madison, WI

03/31/2025

Complex repairs, done quickly and excellently

Outstanding!

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:34 AM

Paul
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Peter & Linda K.

Madison, WI

Honda Accord Cpe

03/30/2025

Cliente Verificado

Everything was excellent.

I was kept well-informed throughout and the service staff was very helpful and courteous.

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:33 AM

Peter & Linda
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Cliente verificado

Madison, WI

Toyota Prius

03/25/2025

Cliente Verificado

Efficient, organized, friendly.

Genin’s vehicle inspection found a weak battery, which they subsequently replaced.
No muss, no fuss.

A tire which they sold me picked up a screw in the sidewall.
They went to bat for me and got warranty reimbursement from the tire company district rep!
All good!

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:33 AM

Rick T Genin
Owner
608-238-1088

Bob, Beth or Ari S.

Madison, WI

Audi Q5

03/24/2025

Cliente Verificado

So customer focused and accommodating.

The team at Genins is fabulous. They explain things thoroughly and work diligently to ensure there are no surprises. And that Keri-Jo is the best they come!

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:31 AM

Bob
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Ashley R.

Mc Farland, WI

Volvo XC60

03/20/2025

Cliente Verificado

Amazing

Fast, friendly and no uncharging or over charging for services. Amazing place. I will be back!!!

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:32 AM

Ashley
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

John J.

Madison, WI

Volkswagen Tiguan

03/19/2025

Cliente Verificado

Good

Great

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:32 AM

John
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

Lynette M.

Dane, WI

03/16/2025

My alternator died not too long after a new won was installed.

Genin's replaced a new one for free as the other one was under warranty! They were swamped with work, but managed to have it ready for pick up the very next day!

RICHARD G., President de Genin's Autocare respondió el 04/09/2025 10:31 AM

Lynette
"Thank you so much for your five-star review! We truly appreciate your business and are thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!"
Thank you Rick

Rick T Genin
Owner
608-238-1088

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