Sharon said she was very upset and frustrated with the people that do the repair work. They told her there is nothing wrong with her vehicle. Her vehicle was brand new, which she paid $55,000 for it. They told her nothing but lies. They do not want to mess with her vehicle. The seams are rough. The paint looks smudged. The dash also has a rattle on the driver side. They said they fixed it but they did not. It is worse now then when she brought it in. They have not fixed anything she has told them about. They keep saying those items are not fixable. She spoke with Steve, the new car manager. He said he would try to help her. He is going to call her next week. He seems to have integrity. She said she does not think they will do anything. She has been there two times before. This next time will make it the third time. The salespeople at the affiliated dealership are great. Her vehicle had no promised time. They called when it was ready. She was not satisfied with the way she was treated, and said they were abrupt. She was not satisfied with the communication for the reasons mentioned. She will not recommend them due to this experience.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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