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SureCritic / Carrocería del automóvil / Capitol Cadillac Lansing Body Shop
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Capitol Cadillac Lansing Body Shop

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(536 Reseñas)
Escribir una Reseña

Detalles de la Puntuación

5 stars
82%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
1%

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™

Detalles del Negocio

Categorías
Carrocería del automóvil, Taller de carrocería, Reparación de colisiones
Contacto
(517) 393-5600
Visitar Sitio Web
Horarios de Negocio No Proveídos

Horario del Negocio

* Eastern Time (Us & Canada)
5901 South Pennsylvania Ave Lansing , MI 48911
Obtener Direcciones
Reseñas de Capitol Cadillac Lansing Body Shop 's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(536 Reseñas)
Escribir una Reseña
Reseñas Recientes
AM
Alice M.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2014
cliente verificadoCliente Verificado
Categoría: Collision
Alice said they were very happy with the service. She took her vehicle somewhere else and it took 3 weeks to replace the windshield and that visit was very stressful. This visit at this business was not like that.
Recomendado
SH
Sharon H.
Michigan
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/02/2014
cliente verificadoCliente Verificado
Categoría: Collision
Sharon said she was very upset and frustrated with the people that do the repair work. They told her there is nothing wrong with her vehicle. Her vehicle was brand new, which she paid $55,000 for it. They told her nothing but lies. They do not want to mess with her vehicle. The seams are rough. The paint looks smudged. The dash also has a rattle on the driver side. They said they fixed it but they did not. It is worse now then when she brought it in. They have not fixed anything she has told them about. They keep saying those items are not fixable. She spoke with Steve, the new car manager. He said he would try to help her. He is going to call her next week. He seems to have integrity. She said she does not think they will do anything. She has been there two times before. This next time will make it the third time. The salespeople at the affiliated dealership are great. Her vehicle had no promised time. They called when it was ready. She was not satisfied with the way she was treated, and said they were abrupt. She was not satisfied with the communication for the reasons mentioned. She will not recommend them due to this experience.
No Recomendado
SA
Syeeda A.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2014
cliente verificadoCliente Verificado
Categoría: Collision
Syeeda said they were efficient and they gave her good communication. They did a good job.
Recomendado
TT
Thom T.
Michigan
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/30/2014
cliente verificadoCliente Verificado
Categoría: Collision
Thom said they still need to rotate the tires. There was not much communication between himself and this business.
Recomendado
WA
Walter A.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2014
cliente verificadoCliente Verificado
Categoría: Collision
Spoke with Francine. She said they were good and the work was great.
Recomendado
RP
Radhika P.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2014
cliente verificadoCliente Verificado
Categoría: Collision
Radhika said his experience was good and their workmanship was extremely good. Everything was taken care of very well.
Recomendado
AW
Ann W.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2014
cliente verificadoCliente Verificado
Categoría: Collision
Recomendado
GS
George S.
Michigan
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/18/2014
cliente verificadoCliente Verificado
Categoría: Collision
George said there is always room for improvement. Other than that, they did a great job and he really did not have any communication with the facility.
Recomendado
GY
Guy Y.
Michigan
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/09/2014
cliente verificadoCliente Verificado
Categoría: Collision
Recomendado
KJ
Karen J.
Michigan
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/06/2014
cliente verificadoCliente Verificado
Categoría: Collision
Karen said her vehicle was not washed and cleaned as promised. She was told they do not provide loaner vehicles but her friend has been to this facility before and twice they provided loaner vehicles to him. She had to find rental vehicles for her and her husband. The repair was one day later than promised and she does not know the reason. They only called her when her vehicle was ready. The first person with whom her husband spoke told him the cost was $150 and when she called again, another person told her that was not an accurate amount and it would start at $200. She is still waiting to hear from them on the correct amount and would like a call. Ron, the person she talked to on the phone, was not very friendly.
Recomendado
EP
Elbony P.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2014
cliente verificadoCliente Verificado
Categoría: Collision
Elbony said this business did a very good job on her vehicle.
Recomendado
TN
Tianyu N.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2014
cliente verificadoCliente Verificado
Categoría: Collision
Tianyu said they did everything well at this business.
Recomendado
MC
Mary C.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2014
cliente verificadoCliente Verificado
Categoría: Collision
Mary said this business was very, very prominent. They were pleasant to work with. She chose not to evaluate the quality of the repairs because she has not had it back long enough to know if anything will go wrong. So far her vehicle looks good. She did not need to be kept informed and was contacted when it was ready. Everyone that worked on the vehicle from beginning to end was very efficient and pleasant to work with.
Recomendado
CH
Connie H.
Michigan
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/03/2014
cliente verificadoCliente Verificado
Categoría: Collision
Spoke with Dan. He said they told him his vehicle would be ready on Thursday but he did not get his vehicle until Tuesday. They simply underestimated the time. He was not kept adequately informed during the process. He had to do the calling to find out any information. Their communication could be better.
Recomendado
RM
Rob M.
Michigan
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2014
cliente verificadoCliente Verificado
Categoría: Collision
Rob said he is very happy with the work they did.
Recomendado
Mostrando Reseña 1 - 15 de 644 en total
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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