I came in today to have my 2006 Ford Escape Hybrid's single instance of AC failure looked at, as well as look at a few other small things while I was there. Josh was very understanding when working with me & friendly when talking to me. I was highly concerned(being that my car's hybrid battery uses the same AC system for cooling) that a cooling failure was imminent, but the both the techs and service advisors at Bryan's work very efficiently & I was able to get my car back the same day! The shuttle service is also a godsend as id have very little options to get to work in a timely manner. Although if I HAD to nitpick, I guess maybe have an extra shuttle or so available to reduce the occurrence of customers requesting a shuttle, but none being available. Lastly, being one that deployed to Europe a few years ago, I appreciate that Bryan's is a veteran owned business that has that discount. I highly appreciated their friendliness, even going so far as to talk a bit about some quirks of my car. It also seems that Bryan's has the ability to do some decently specialized hybrid service & maintenance, so I will for sure come to Bryan's for that stuff as well! (Maybe add the ability someday to rebalance hybrid battery cells please? There's quite a large amount of hybrids on the road, & not very many mechanics locally who offer a rebalancing service) 10/10 would use Bryan's again(I just have to remember next time to come back lol).

TJ S. de Bryan's Automotive respondió el 06/17/2026 07:38 AM

Thank you Nathan! We appreciate your detailed feedback regarding your experience at Bryan's Automotive. It's encouraging to hear that our team, particularly Josh, was able to address your concerns about your Ford Escape Hybrid and ensure timely service. 🚗 We understand the importance of the shuttle service, and your suggestion for additional availability is noted as we strive to enhance our customer experience. It is also heartening to know that our commitment to serving veterans resonates with you. We are proud to be a veteran-owned business and value every opportunity to support our community. Your insights regarding hybrid services and the potential for expanding our offerings are valuable. Your willingness to return to Bryan's Automotive is appreciated, and we look forward to assisting you with your future automotive needs. Thank you for sharing your experience!

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