If I could give less than 1 star I would. I spent over 4k at this establishment and was told by Dan that the repairs would resolve my coolant leak, oil leak, and would clear my check engine indicator. After having my car a over a week, and having it go through a QC, my car sounded horrible and was still leaking oil. I left it to be further repaired. 4 days later I get a call from Dan stating my car needed an additional 2.5k in repairs...that I still needed a new oil pan and an expansion tank for my coolant. I spoke to the owner Alex who basically stated she understood my frustration, and would discount $400. I am beyond livid. My hands are tied because had I known it would take almost $6k to repair my car, I would've sold it. This company puts forth a friendly, competent face but doesn't stand behind their word. I will never, ever give another dime to this company. This place MAY be good for oil changes and small repairs, but stay FAR AWAY for anything major. VERY frustrated and disappointed.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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