UPDATE: leaks water where they said they put in the new heater core.
WE ARE GOING TO COURT! I would not trust this company!
Took my car to them 2 times to fix an oil leak. Still leaking oil they claimed it was trany fluid even though I know what oil looks like! They claimed they put a coil in and replaced my transmission and a bypass value half the work they claimed they did wasn’t on paper work the first time I took my car to them (3hours away) I ended up needed a new rear heater core they broke my back panel which they fixed the second time I took my car to them they also left off the engine cover the first time so I got that back now keep in mind it’s a 3 hour drive for us. When I got my car back the first time I also had a check engine light come on right away
They did work on it the second time something about a coil (idk if they actually did it . It’s not in paper work) and my check engine light just came on again and I still am leaking OIL!!! OIL not trani fluid I’m pissed I have dumped over 1k in to brooks auto and now I’m taking it to someone else I’m done! I want my car leak free and to run right. Also the first time I got it back it was coverd in mud and I called and asked and got an excuse about haven temp people well teach them to respect other peoples stuff! No excuse! Save ur self time and money and find a better place to take ur car! And I have to take it to dodge cause after the first time my car says service keyless system. I bought my car from brooks and they did us right but I’m not sure y they can’t fix the oil leak or even put all the work they did down on paper and a 6month warranty for a transmission they have absolutely no history about is crap!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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WE ARE GOING TO COURT! I would not trust this company!
Took my car to them 2 times to fix an oil leak. Still leaking oil they claimed it was trany fluid even though I know what oil looks like! They claimed they put a coil in and replaced my transmission and a bypass value half the work they claimed they did wasn’t on paper work the first time I took my car to them (3hours away) I ended up needed a new rear heater core they broke my back panel which they fixed the second time I took my car to them they also left off the engine cover the first time so I got that back now keep in mind it’s a 3 hour drive for us. When I got my car back the first time I also had a check engine light come on right away
They did work on it the second time something about a coil (idk if they actually did it . It’s not in paper work) and my check engine light just came on again and I still am leaking OIL!!! OIL not trani fluid I’m pissed I have dumped over 1k in to brooks auto and now I’m taking it to someone else I’m done! I want my car leak free and to run right. Also the first time I got it back it was coverd in mud and I called and asked and got an excuse about haven temp people well teach them to respect other peoples stuff! No excuse! Save ur self time and money and find a better place to take ur car! And I have to take it to dodge cause after the first time my car says service keyless system. I bought my car from brooks and they did us right but I’m not sure y they can’t fix the oil leak or even put all the work they did down on paper and a 6month warranty for a transmission they have absolutely no history about is crap!