If I can give 0 stars, I would. Went in to get an alignment on my boyfriend’s truck. It is a 2020 GMC sierra 2500 durmax so somewhat of an expensive truck. We dropped it off at open (8am) and did not hear back until 5pm. We called multiple times for updates around noon and my phone call got disconnected multiple times. Worst part about this experience was the accident that occurred with his truck. During the alignment, the front passenger side slipped off the machine holding it in the air. This caused the passenger fender to be ruined, the passenger door was bent in places, and a lot of damage under the truck. The owner (Martin) did not disclose the extent of the damages on the vehicle when he called my boyfriend at 5pm. He also didn’t disclose that the truck was not turning on. We decided to involve our personal insurance and get a police report. Martin was being hostile towards us making that decision. When I asked for his insurance information, he stated that “Texas doesn’t require them to have insurance” and that the BYOP was going to pay for it out of pocket. Whole situation seemed sketchy and we did not trust his opinion on the care for the truck. Martin also used unprofessional language that involved him saying “well I don’t understand why you have to involve insurance when we are paying for it out of pocket”. His tone was very unprofessional and made the experience worse. I only came to this shop because I know a specific mechanic that works there and I trust. I understand accidents happen and this was a “freak” accident, but the process and experience after was the worst part.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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