When working out the initial numbers of the car, our car salesmen were very reasonable in helping us find a car within my budget. After having a bit of a rocky timeline for getting everything squared away with my car, Customer Relations promptly followed up with my experience to learn how they could improve. Based on this follow-up, it is evident that they truly care about providing customers with a great experience.
Reseña Original
03/23/2022
1
Categoría: Sales
Very Unprofessional
Our initial conversations were productive and getting to a number was fairly straightforward, however, after purchasing the vehicle, we were left in the dark as to when we could pick it up. It took four separate visits to get everything squared away, and we were often left guessing when we would hear back/ had to wait a long time to hear information back.
ASHLEY T. de Bob Rohrman Hyundai respondió el 03/30/2022 06:14 AM
Been in communication with consumer on how we could have been better.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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