Billingsley Hyundai of Lawton

Thank you for rating us a 5 star! I wanted to address the cost and the inventory you referenced, and please know that all other locations across the state are higher than us for new inventory - other states won't always sell to people from other states right now either - it's a mess! 

Also, Mr. Underhill, it's not that we are trying to "stoop low", it's the way the market is. If we have no inventory, we have no jobs for our employees. I hope you understand. Thank you for being a customer. 

It was a pleasure to visit with you today.  Thank you again for the opportunity to address your concerns.  We look forward to meeting your vehicles service needs in the future.

Good morning.  I would like to thank you for taking the time to fill out our survey.  It helps us identify problems and how we need to adjust our training.  On your recent visit we performed some basic services on your vehicle, which included oil/filter change, multi-point inspection, tire rotation and replacing cabin and engine air filter.  As far as thoroughness of explanation goes, I will gladly go into more detail about any or all of those services.  For the fluid levels, if you have the time to swing back by the dealership we can remedy that in just a few minutes.  I will address the issue with the technician that worked on your vehicle.  Please feel free to reach out with any other questions or concerns.

Mr. Mayfield,

It appears our Service Department Manager reached out - I wanted to also reach out with an apology. Every department is always striving to be the best and we all have our good days and unforunately, our bad too. Would you please be willing to come back by so we can fix this issue? A Re-Score would also be great with the willingness to fix our issue, and we will make sure everything is 100% up to par! Again, we apologize for this happening.

Best,

Molly B.

Mr. Leavitt, 
I wanted to say after reviewing your concerns, the service department would like to apologize for making you feel like they were not up to par. We all have our days but we learn from our bad ones. With that being said, would you be willing to come back another time for a free oil change in the future where we can show you that we are better quality than the service you would recieve at WalMart? Please let us know and we will put a free oil change on your account if you would change your rating, but know that we are working on doing better. 
Thank you,

Molly Billingsley