Jeremy had me pretty convinced he was a great mechanic with a kind heart. He even committed insurance fraud to make sure my vehicle was fixed (I did not have $1000 for my deductible, so he worked it in to the total, insurance paid him).
After spending close to 6K on an engine replacement with Jeremy, I was assured from him personally that he has never had any problems with the engines he has purchased in the past from this dealer and he has never ever had any issues completing a warranty exchange. Warranty included parts and labor for 1 year from the date of install. Even after staying on top of oil changes and other normal maintenance required for the vehicle, less then 6 months after the replacement the engine needed replaced, AGAIN! I was given a bad engine. My original engine only needed the timing chain fixed but instead of being ethical, he wanted money. He told me I basically had to replace the engine and so I did. Since the timing chain was the only problem with my original engine and he lied to me, basically forcing me to replace the engine and not fix the timing issue. Jeremy doesn’t follow any business ethics guidelines or rules and is only looking to make a quick buck when he can. I was not refunded my money, my engine wasn’t replaced and not once has he offered other options to make this right so my family has a working, safe, reliable car!!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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After spending close to 6K on an engine replacement with Jeremy, I was assured from him personally that he has never had any problems with the engines he has purchased in the past from this dealer and he has never ever had any issues completing a warranty exchange. Warranty included parts and labor for 1 year from the date of install. Even after staying on top of oil changes and other normal maintenance required for the vehicle, less then 6 months after the replacement the engine needed replaced, AGAIN! I was given a bad engine. My original engine only needed the timing chain fixed but instead of being ethical, he wanted money. He told me I basically had to replace the engine and so I did. Since the timing chain was the only problem with my original engine and he lied to me, basically forcing me to replace the engine and not fix the timing issue. Jeremy doesn’t follow any business ethics guidelines or rules and is only looking to make a quick buck when he can. I was not refunded my money, my engine wasn’t replaced and not once has he offered other options to make this right so my family has a working, safe, reliable car!!!!