I don’t think they care about all of their customers. Transmission Experts wasted an hour and of half of my time and my boyfriend’s time, as well as about $30 in fuel cost for us. I called about a week and a half ago, around June 1st, to schedule a transmission service for my car. This shop was recommended to me by a family member and this shop did rebuild the transmission for my car about 8 months ago, so I figured I would give them repeat business.
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).