I don’t think they care about all of their customers. Transmission Experts wasted an hour and of half of my time and my boyfriend’s time, as well as about $30 in fuel cost for us. I called about a week and a half ago, around June 1st, to schedule a transmission service for my car. This shop was recommended to me by a family member and this shop did rebuild the transmission for my car about 8 months ago, so I figured I would give them repeat business.
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).
Tylor said they are very kind. They communicated well. He said even if he wasn't going to buy anything he could ask questions and they didn't hold back. They didn't try to convince him of just one certain solution.
Spoke with Liz and she said she is the one who takes the vehicles in for service. She said the business is superior. He is extremely professional conscientious about price.
Recomendado
JS
Jim S.
Saturn SL2
10/15/2012
Cliente Verificado
Categoría: Service
Jim said he has gone to this business for 30 years and he likes Robert.
Ashley said as soon as she called this business she was able to bring her vehicle in for service. They serviced the vehicle right away and did a fabulous job.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
When I called, I asked to make an appointment for a Saturday morning and made it abundantly clear that I wanted to make sure someone would be at the shop because I was driving from over 30 miles away. They assured me a Saturday morning appointment would work.
Well, Saturday the 10th rolls around. I wake up at 6:00am on my day off to make sure I get through caring for all the animals on the property and leave with enough time as to not keep the shop waiting. I show up exactly at 9am at the the shop, and nobody is there. I called the number I could find for the shop, and the lady that answered let me know she was “really sorry and forgot to cancel [my] appointment, but I did cancel all the other appointments I had on the calendar today.” REALLY?! You remembered to call everyone you had scheduled EXCEPT for me, the one who was probably driving from the furthest distance?! AFTER I made that clear when I set the appointment?!
Your apology did not put fuel in our vehicles, nor did it get back the hour and a half we spent driving, nor did it negate the fact that I had to wake up at the crack of dawn on my day off to accommodate YOUR weekend schedule.
I will never give this shop my business again, nor will I ever recommend them. Their property looks like a junkyard, to boot. I may pay a little more elsewhere, but I’ll get the service I expect (which is the bare minimum for customer service. I don’t ask for a lot).