Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I was told not to come back after I disagreed with their service by both the service and a manager
I was told my cabin filter needed to be replaced in May and I had it replaced. I drove it home which is about two hundred miles and had no need to turn on the air. When I did turn on the air, I noticed a loud sound as if the filter had been improperly installed. I was told the 200 miles home is more than a test drive and anything that happened was after the initial event and therefore, my fault. When I disagreed with this assessment, I was told not to come back by both the service dept and a manager. I guess disagreeing with their assessment isn't something they tolerate.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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