Benson Hyundai is conveniently located in Spartanburg, SC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Benson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Benson Hyundai is conveniently located in Spartanburg, SC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Benson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
I provided a valid Florida driver’s license and full South Carolina address, including my apartment number, which was clearly printed on the temporary tag issued that day. However, I experienced delays in receiving my title and registration, which prompted me to file a formal complaint with the Better Business Bureau (BBB).
In the dealership’s written response to the BBB, they claimed the delay was due to the apartment number being “missing” from the DMV file, implying I had submitted an incomplete address. This was factually false. I verified with the South Carolina DMV directly on May 22, 2025 at 11:29 AM during a 12-minute call with DMV agent Angela, who confirmed the following:
• The dealership is responsible for submitting address information to the DMV, not the consumer.
• The VIN had only recently appeared in the system and the signed title documents had not been mailed or completed.
• The DMV confirmed that the error in address entry originated entirely from the dealership.
This directly contradicts the dealership’s BBB response submitted on May 21, 2025, in which they falsely claimed all title work had already been submitted and was in process.
⸻
Additional Concerns:
• The salesperson referred me to a personal insurance broker via their private phone (not a dealership line), who requested my bank routing and account number. I have the name, phone number, and records of this.
• Two overlapping insurance policies were opened—causing confusion, and potentially unauthorized use of my financial information.
• I paid $10,000 in cash, split into two payments, one of which was documented only on a handwritten carbon copy labeled “COD,” not in the formal contract system.
• The final contract I was shown contained blank sections, which were finalized in front of me—without full disclosure.
• I received a “We Owe” form that listed only “Bank Fee” with no breakdown, explanation, or supporting documentation—which I later learned is not typical or legally transparent.