Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bay Hyundai is conveniently located in Panama City, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bay Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Instead, I was told they couldn’t perform the transmission service because it was a “sealed unit” and supposedly never needs servicing. When I explained that I was requesting the service because I noticed some hesitation in how the vehicle was shifting, the service representative brushed it off and told me his wife’s car does the same thing and “there’s nothing you can do about it.” That response was both dismissive and unprofessional.
After I questioned the validity of the “sealed unit” claim, the rep contacted the parts department—who contradicted his story, provided a price, and said they didn’t have the two types of fluid needed in stock. When I pointed out the inconsistent information and noted that the pricing he now gave me was different from what I was quoted initially, he then claimed he wasn’t the one who originally checked me in.
Frustrated by the back-and-forth, I asked to speak with the service manager. I explained my concerns about the conflicting explanations and overall lack of clarity. The manager attempted to backtrack and said the service could be done after all and offered to schedule it. At that point, I had lost confidence in their ability to perform the job correctly and declined.
To make matters worse, no one contacted me during the three-hour wait to inform me that the requested service could not be completed. I had to track down the representative myself just to get an update—only to find out that only the oil change was done, and even that took the full three hours.
In the end, I left with serious concerns about the service department’s knowledge, communication, and overall professionalism. I won’t be returning, and I would caution others to think twice before trusting this location with their vehicle.