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Stephanie M.

West Springfield, MA

09/15/2026

Categoría: Service

Stole a brake pad from me after charging me for it

In January I had my brakes changed, rotors and pads. 8 months later with only 5212 miles used in those 8 months my brakes started squealing so I took it to another mechanic because I was confused on why my brakes where squealing when I just got them done in January. The other mechanic said rotors, calipers, and all brake pads except that passenger rear side pad looked good. Hyundai never replaced the new brake pad for the passenger rear side, and when I spoke to the manager, he brushed me off and said it was my caliper even though he saw the video for proof and everything looked good, and he also saw the recommendations posted in my receipt about what needed to be updated or changed from January that said NOTHING about needing new calipers. Never had this issue before anywhere, why didn’t they mention I needed one new caliper in January?, why wouldn’t they have warned me about it? Why is it just one caliper when I always get both sides done equally ? The manager said the mechanic lubed it up. Okay bullshit, you’re bullshitting me but okay. Thanks for shitty service Hyundai, I paid $1600 for bad service and treatment. You suck!

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