Bakersfield Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.Bakersfield Hyundai is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.
I ordered some touch up paint pens and had a specific deadline. When I ordered the paint I asked about returning if it didn’t arrive in time or if I didn’t need both “paint pens” as I was ordering an extra in case the first one wasn’t enough. The person I spoke with said there would be no problem returning the items. At no point in the conversation was there any mention of a restocking fee. The order did not arrive in time and came one day after I had said I needed it, so I canceled the order and was again told not to worry, I would be refunded and again, no mention of the restocking fee. A month later, still no refund. I contacted them again and was not only told that I had to pay a high restocking fee, but they had the nerve to tell me they were making an exception for me because I had passed the return deadline. Now I have to go to my credit card company and fight the charges for an item I never received. I spoke with Pete and Miguel, who both said they would make this right and would take care of the restocking fee but then passed this over to Madison who refuses to honor what’s right. Instead, she claims I am a liar and management did not authorize waving the fee. This must be the way management handles all their complaints; letting someone else handle it the way they want it handled, rather than the way they promise the customers it will be handled. All of this over $104. This is how important their customers are. We aren’t worth $100.
Update: I spoke with Ashley from corporate this morning. She was very sweet and supportive. She also disagreed with the treatment I had been receiving. She has given me new hope for the Hyundai company in general. Hopefully, with corporate’s involvement, this will be handled swiftly. No one should ever have to wait over a month for a refund on items they never received, or be told they have to pay the restocking fee because even though no one mentioned the fee during the purchase, the fee was mentioned on the receipt (the one with the tiny fine print that I received AFTER I requested a refund)
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Update: I spoke with Ashley from corporate this morning. She was very sweet and supportive. She also disagreed with the treatment I had been receiving. She has given me new hope for the Hyundai company in general. Hopefully, with corporate’s involvement, this will be handled swiftly. No one should ever have to wait over a month for a refund on items they never received, or be told they have to pay the restocking fee because even though no one mentioned the fee during the purchase, the fee was mentioned on the receipt (the one with the tiny fine print that I received AFTER I requested a refund)