I purchased a convertible Mustang from autothentic for a European road trip with my partner. Less than two months later, the car suffered a major engine failure while we were in Spain.
Despite providing clear diagnostic evidence and giving the dealer the opportunity to resolve the issue, I received little to no meaningful support. This resulted in significant stress, time, and financial loss.
What followed was a three-month ordeal, involving repair delays, substantial car rental costs, and being effectively stranded abroad.
If you are planning to take a vehicle purchased from this dealership outside the UK, I hope you have an spare £6,000, 3 months of you time and a great mental health because they will let you down as they did to us, taking advantage of you being abroad.
I purchased the car from autothentic as I believed they were reliable, today I know they are not. If you are planning a trip, stay far away from this dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Despite providing clear diagnostic evidence and giving the dealer the opportunity to resolve the issue, I received little to no meaningful support. This resulted in significant stress, time, and financial loss.
What followed was a three-month ordeal, involving repair delays, substantial car rental costs, and being effectively stranded abroad.
If you are planning to take a vehicle purchased from this dealership outside the UK, I hope you have an spare £6,000, 3 months of you time and a great mental health because they will let you down as they did to us, taking advantage of you being abroad.
I purchased the car from autothentic as I believed they were reliable, today I know they are not. If you are planning a trip, stay far away from this dealership.