I recently got my car repaired at Auto Pros on George Washington Memorial Highway. I moved to the area and didn’t have an auto mechanic. I selected Auto Pro based on their reviews. I waited a month after my repair to write a review. Simply put, I am thrilled with their work. I took my car to them, knowing something was wrong but unsure of the problem. So, I requested a tune-up. My car needed more than a tune-up, and the recommended repairs cost was more than I expected or was prepared to pay. The staff at Auto Pros sensed my unease with their estimate and walked me through everything on the estimate, explaining in detail the repair, cost, and options. Their customer service and communication were outstanding. I highly recommend Auto Pros with five stars.
K. Myers
BE
Brian E.
Newport News, VA
07/21/2023
0
Engine replacement
After about 2 weeks of my Jeep being at auto pros I was finally quoted a staggering price of over 12,000 bucks for a remanufactured engine installed!
That price is crazy and when I sent a tow truck to come pick my Jeep up I was told to fuck off and get the fuck out of there! Unbelievable BAD OVERPRICED service from Darin and his ripoff artists !!!
SG
Susan G.
02/22/2023
10
EASY AND EFFICIENT
Just a check on maintenance light, which was an oil change reminder. Darin is very courteous and happy to answer any questions. My car is not so old yet, but they worked on my daughter's car a while ago. The prices are reasonable and I trust their judgment and honesty - very straightforward.
Susan
Yorktown, VA
#1 HONEST!!! The only place I will take my vehicles from now on!!
Hands down the most HONEST shop around! These guys really know their stuff too. I took my 2015 Jeep Grand Cherokee in to get the lifters replaced after another shop diagnosed the problem and gave me a ridiculously high quote. Not only did Darrin from Auto Pros quote the job for way less money he also called me when they realized it was not the lifters after all and it was a much cheaper and quicker job to fix. They could have easily taken advantage of that situation but did not. Needless to say that I am very happy with Auto Pros and from now on they are my go to and I will definitely be sending all my friends and family their way too.
Darin and the staff of Auto Pros have always been helpful and professional. They offer honest assessments with competitive prices. We will continue to have our vehicles serviced at Auto Pros as long as we are in the area. Both the quality of work and customer-service are exemplary.
I was recommended to auto pros by a coworker. They were upfront with me with the estimated costs and possible parts that needed to replaced. I was kept in the loop with the process and my runs even better than the day I purchased it. I’m very happy with the workmanship.
Darin is a professional guy with great customer service. Car were repaired in a timely manner. B & L has lost a faithful customer. Their repair prices are much too high compared to Auto Pros. I have been with B & L for years. Thank you Auto Pros. I will be back.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
K. Myers