Wasn't very happy with this visit. First oil change/lube at Ashbys. I've never seen a quick lube shop that actually lubed the truck. Every time I checked later at home, lube points were untouched. Figured I'd be safe with my old trusted Ashby shop. But I checked my ball joints afterwards, just to satisfy myself, and they hadn't been greased. Before I checked Hope assured me that they had been greased, praising the thoroughness of this mechanic. When the mechanic came out to talk to me he defended his inaction saying that too much grease was bad and claiming that one shouldn't grease the vehicle with every oil change. Since I've never had Ashby's do an oil change/lube on my truck he didn't know when it had been greased last. I also had said that I wanted the U joints greased. He said that he never checks U joints and hadn't greased mine but that he would then hit them on the second go round. There was poor communication between the shop and front desk on what was to be done and what was actually done. The mechanic was too slick for me, lots of rather condescending talk and rationalization. I think I'll check before coming in next time and wait until he's gone before coming back to Ashby's for more work. I have liked the manners and professionalism of the other mechanics I've dealt with there and suppose this was just an anomaly and reflects on this particular new mechanic and not the rest of the crew.

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Hope A. de Ashby's Automotive respondió el 01/14/2014 10:05 AM

We were disappointed to learn that Jim was anything other than completely satisfied with our service. While we realize that we fell well short of meeting Jim's expectations on this visit it is also important to know that we almost always meet &/or exceed our customer's expectations. We absolutely agree that there was poor communication between the front desk and shop. However, we don't agree that our tech was being disrespectful or condescending. Our techs check the grease zerts & bellows to determine if there is adequate grease. If there is they don't put more in them because it's wasteful, messy & compromises the integrity of the seal by allowing dirt and debris to enter where grease is pushed past its confines. Because we're confident in our tech's abilities to be thorough I didn't make a specific point to tell him to grease the components that Jim had asked us to but should have communicated such request so we could have accomodated his wishes and avoided a negative experience.

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