Everybody Makes Mistakes, How It's Corrected is the Test
I dropped my truck of for a new exhaust at Arcola Engine. Arcola had it done the same day. When I picked it up at 4:45pm I noticed an exhaust leak when I started the vehicle. Not Good. I went into the office and brought the owner out to show him. He was embarrassed and apologetic. He immediately offered a vehicle for me to drive home so they could fix it first thing in the morning. Problem solved before I even had an opportunity to get upset. As it turned out it was nothing but an untightened bolt.
"Everybody makes mistakes. It's how we recover from those mistakes that defines us"
Anonymous
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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"Everybody makes mistakes. It's how we recover from those mistakes that defines us"
Anonymous