When you call they are very patient and knowledgeable about your concerns regarding your vehicle.
Everything is taken care of in a very timely fashion with absolutely no surprises as to the work they are doing to the vehicle.
An efficient and trustworthy business I will continue to give my business to them in the future.
Amazing shop to deal with. Friendly, knowledgeable, and affordable. Only shop I bring my vehicles to.
Recomendado
MT
Mary T.
Melrose, MN
11/07/2019
I was very highly impressed with the quality of work, cost, and friendliness.
I needed new tires for my car. I called and the receptionist gave me an estimate immediately. It was the most reasonable price in the area! When I brought my car in for new tires, they gave me a ride home and later picked me up so I could get my car. What service!! I had asked them to check my car as it seemed the steering was loose. They called me and said my tie rods were bad. They were able to put in tie rods right away and tires so I could have my car back the same day.
I am 100 % satisfied with their work! The staff is very friendly and willing to go the extra mile for you. They answered all my questions. And the cost was very reasonable. I also had insurance to cover the tie rods. The receptionist submitted all the paperwork for me. I give them a 5 star rating!
Recomendado
SN
Sheri N.
Little Falls, MN
12/13/2018
Poor service
We brought our vehicle there for spark plug replacement and shortly after we brought it to a local mechanic for other issues and it turns out Arce auto never put the gasket back on after replacing the spark plugs and also didn’t tighten any of the hoses that they needed to loosen to get to the plugs. They wanted me to drive 45 minutes to have them look at it as they didn’t believe they did that. The mechanic we brought it to locally didn’t want us to have to drive so they did it for us but Arce never paid them for the labor the other mechanic needed to do. Hopefully no damage was done without having that gasket in.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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