ALM Hyundai Florence offers the highest quality repair and maintenance for your vehicle.ALM Hyundai Florence offers the highest quality repair and maintenance for your vehicle.
Myself and my wife went into ALM after looking at several other dealerships for a Ford Expedition. ALM had three on the lot.. My wife test drove them and fell in love with the white one on the lot. I am a disabled veteran and my beautiful wife is a saint from God for even dealing with me.. We sat down with a Mr. Jolly who was your typical fast talking salesman. I had already been approved by my bank for a interest loan of 3.5% before I even walked into ALM because we were ready to purchase a new car. Mr. Jolly asked what kind of vehicle she currently has and stated her trade in would be $13,000 on 2015 LTZ Tahoe in perfect condition, which he quoted “that’s what KBB stated it is worth.” Our pay off was $20,000 So my sweet wife tells him we won’t be trading the vehicle in and we will just sell it on marketplace for at least pay off.. Mr. Jolly told my wife “Good Luck you’ll need it! At this point I told Mr. Jolly Tahoes are selling like Hot cakes we won’t need luck! My wife then Asked Mr. Jolly what would our monthly payment be at 3.8% for the car. Mr. Jolly flat out told us that the best he could do is maybe 6%… I told him I have already been approved through my bank that I didn’t need him to finance. The listing price for the Ford was $43,900 he brought up his calculator and began adding numbers which brought up the total to around $49,000. My wife asked him what all was being added to the price he told my wife, Tags, registration, dealer fees, sales tax and a “recon fee for $1,900. My wife asked what a Recon fee was and he said it’s to pay the dealership to look at the car to make sure The motor isn’t blown up and if it is the dealership will cover it. My wife said well the motor isn’t blown up in the car she wants to buy then why would I need to pay that. Mr. jolly said every vehicle on the lot has to pay it and my wife said “that’s crazy” and Mr Jolly stood up in his chair and began talking loud and very stern to my wife saying it’s NOT CRAZY and I had to interrupt him and tell him he was not going to belittle my wife in front me. I went to the sales manger who said the only thing I can do is say sorry I guess and we have 4.5 stars on google. Moral of the story I felt as if Mr. Jolly likes to down talk women and bully them into paying way more then needed.. Men and woman don’t be bullied into these crazy sale tactics.. And ladies never let a man belittle you. BTW I sold the Tahoe for $28,500
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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