Reseñas de Departamento de servicio's

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Lillie H.

Summerton, SC

10/14/2024

Customer Comment for Service Performed on October 10, 2024

My Hyundai Santa Fe 2013 was initially brought to ALM Hyundai in Florence on Wednesday, September 25, 2024. Diagnosis was performed to discover why the passenger front door displayed open while driving the vehicle. The part was ordered, and I returned on October 10, 2024, at my appointed time of 8:30 AM. Using the Parts Number referenced on the invoice from ALM Hyundai, I used that number to obtain a price of the same part from Amazon. ALM Hyundai price was $289.60, and Amazon price was listed as $55.00. ALM overcharged this customer $234.60. Labor fee $479.59, SS Shop supplies $45.00 (What is this? Please explain exactly what constitutes this $45.00.) Diagnostic Fee was $95.00. Total Price Paid was $642.75.
As stated above, I arrived at ALM Hyundai at 8:30 my appointed time. There was only one person in the waiting room. Two Black ladies came to the waiting room. Then, three white women came to the waiting room. I’m not playing the race card, but I’m stating facts. All three white patrons’ cars were repaired, and all Black patrons were still waiting on repair work to be completed. I was annoyed at the lack of professionalism from Eric Foerster. I had to search him out to inquire about the status of my car.
Finally, I left ALM Hyundai at 11:49 AM.

Justin S.

Conway, SC

05/24/2022

Belittle of my wife

Myself and my wife went into ALM after looking at several other dealerships for a Ford Expedition. ALM had three on the lot.. My wife test drove them and fell in love with the white one on the lot. I am a disabled veteran and my beautiful wife is a saint from God for even dealing with me.. We sat down with a Mr. Jolly who was your typical fast talking salesman. I had already been approved by my bank for a interest loan of 3.5% before I even walked into ALM because we were ready to purchase a new car. Mr. Jolly asked what kind of vehicle she currently has and stated her trade in would be $13,000 on 2015 LTZ Tahoe in perfect condition, which he quoted “that’s what KBB stated it is worth.” Our pay off was $20,000 So my sweet wife tells him we won’t be trading the vehicle in and we will just sell it on marketplace for at least pay off.. Mr. Jolly told my wife “Good Luck you’ll need it! At this point I told Mr. Jolly Tahoes are selling like Hot cakes we won’t need luck! My wife then Asked Mr. Jolly what would our monthly payment be at 3.8% for the car. Mr. Jolly flat out told us that the best he could do is maybe 6%… I told him I have already been approved through my bank that I didn’t need him to finance. The listing price for the Ford was $43,900 he brought up his calculator and began adding numbers which brought up the total to around $49,000. My wife asked him what all was being added to the price he told my wife, Tags, registration, dealer fees, sales tax and a “recon fee for $1,900. My wife asked what a Recon fee was and he said it’s to pay the dealership to look at the car to make sure The motor isn’t blown up and if it is the dealership will cover it. My wife said well the motor isn’t blown up in the car she wants to buy then why would I need to pay that. Mr. jolly said every vehicle on the lot has to pay it and my wife said “that’s crazy” and Mr Jolly stood up in his chair and began talking loud and very stern to my wife saying it’s NOT CRAZY and I had to interrupt him and tell him he was not going to belittle my wife in front me. I went to the sales manger who said the only thing I can do is say sorry I guess and we have 4.5 stars on google. Moral of the story I felt as if Mr. Jolly likes to down talk women and bully them into paying way more then needed.. Men and woman don’t be bullied into these crazy sale tactics.. And ladies never let a man belittle you. BTW I sold the Tahoe for $28,500

Wendy H.

Latta, SC

2019 Hyundai Veloster

ReScore Reseña™

03/20/2022

Cliente Verificado

Categoría: Service

Follow up

Ken (General Manager) and Eve (Customer Service Liason) were quick to follow up on my concerns about the damage to my car. I was reimbursed for my tire. My husband still questions the time frame in which my services were done in, especially the belt changed, but I was assured that everything thing was completed correctly. As I explained to them, the service I had grown to expect since buying my car from that dealership had declined greatly over the last year or so. Even the atmosphere or vibe as you call it has changed greatly. I understand that things change and that increase in business can cause a company to outgrow its current location, however not taking the time to fully care for a customer's vehicle as if it was your own is very sad and cuts deeply. We shall see how things play out from here.

Reseña Original

03/10/2022

Tipo de Servicio: Maintenance

Categoría: Service

Shocked and disappointed ? ? ?

Take a quick walk around your vehicle before and after dropping off for service to make sure there are no damages to your vehicle. Have not been satisfied in the service lately with ALM. Never had an issue when it was Lee Hyundai in Florence. Car lot is even too crowded with vehicles for sale that navigating it is a nightmare. Will utilities another Hyundai dealership for my next service

KENNETH L M. de ALM Hyundai Florence respondió el 03/15/2022 06:22 AM

Hello Wendy,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 1. We will be reaching out to you personally to discuss your visit, and what may have been done differently to make your experience better, a 5 score, as we are always inviting ways to improve our customer experiences.
Thanks, Ken Myers, General Manager, ALM Hyundai, 843-667-3317, gm.almflorence@gmail.com

EVE K. de ALM Hyundai Florence respondió el 03/16/2022 03:14 PM

Hello Wendy,
Thanks for coming by yesterday so we could fix your problem. See you soon and have a wonderful day.
Eve Knowlton Customer Service Liaison at ALM Hyundai of Florence eknowlton@almhyundai.com

Cliente verificado

Marion, SC

2014 Hyundai Sonata

03/03/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

150,000 mile service

Quick, easy and not as expensive as I expected.

KENNETH L M. de ALM Hyundai Florence respondió el 03/04/2022 07:17 AM

Hello Anonymous,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai!
We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager,
ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Wanda K.

Timmonsville, SC

2017 Hyundai Veloster

02/23/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Bought car in 2018 and never had a problem with service department. Always keep me informed of status of service and have never had to wait long to be serviced. Staff is very friendly and helpful.

KENNETH L M. de ALM Hyundai Florence respondió el 02/23/2022 06:05 AM

Hello Wanda,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai!
We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager,
ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

April A.

Darlington, SC

2018 Hyundai Elantra Gt

02/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer Service

Friendly service and clean waiting room

KENNETH L M. de ALM Hyundai Florence respondió el 02/15/2022 06:07 AM

Hello April,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager,
ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Thomas B.

Bishopville, SC

2019 Hyundai Ioniq Hev

02/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best service I have ever had

Great staff, very helpful and like family

KENNETH L M. de ALM Hyundai Florence respondió el 02/10/2022 05:17 PM

Hello Thomas,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Virgilio S.

Florence, SC

2020 Hyundai Palisade

01/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Regular car maintenance

EVE K. de ALM Hyundai Florence respondió el 01/31/2022 06:32 AM

Hello Virgilio,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 2. We will be reaching out to you personally to discuss your visit, and what may have been done differently to make your experience better, a 5 score, as we are always inviting ways to improve our customer experiences.
Thank you. Eve Knowlton Customer Service Liaison ALM Hyundai Florence (843) 667-3317 ext 114

KENNETH L M. de ALM Hyundai Florence respondió el 02/08/2022 08:52 AM

Hello Virgilio,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 2.
Has anyone from our company contacted you to discuss your visit and what we can do to make it right for you?
I would like to speak with you personally for just a moment please.
Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317 kmyers@almhyundai.com

Cliente verificado

Effingham, SC

2017 Hyundai Tucson

01/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Wonderful experience

I was very pleased with the services that was provided in regards to replacing one of my tires as well as windshield wipers on my 2017 Tucson on Tuesday. Adam was professional ,courtesy ,friendly and helpful in explaining the service that was required for my vehicle He had always kept me informed about my service status throughout my visit.

KENNETH L M. de ALM Hyundai Florence respondió el 01/28/2022 07:40 AM

Hello Roxie,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Kevin C.

Columbia, SC

2021 Hyundai Elantra

01/27/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

FSFY

Fast service for you fsfy
Did a very good service clean had low air 4 service places before never checked they did no more alarms
Small but clean seating coffee water free

KENNETH L M. de ALM Hyundai Florence respondió el 01/28/2022 06:12 AM

Hello Kevin,
Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Cliente verificado

Columbia, SC

2008 Hyundai Azera

ReScore Reseña™

01/26/2022

Cliente Verificado

Categoría: Service

Resolved issue

N/a

Reseña Original

01/26/2022

Tipo de Servicio: Maintenance

Categoría: Service

Acceptable

N/a

EVE K. de ALM Hyundai Florence respondió el 01/26/2022 09:14 AM

Hello Kayla Smith,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 3. We will be reaching out to you personally to discuss your visit, and what may have been done differently to make your experience better, a 5 score, as we are always inviting ways to improve our customer experiences.
Thank you Eve Knowlton Customer Service Liaison ALM Hyundai Florence (843) 667-3317 ext 114

Sandra B.

Coward, SC

2017 Hyundai Tucson

ReScore Reseña™

01/25/2022

Cliente Verificado

Categoría: Service

Problem correcting

I would like to thank Customer liaison of ALM Hyundai of Florence Eve Knowlton for understanding the problem I was having with my car . She was very pleasant to talk to . And having the problem corrected will be great all businesses need people like her. Thanks again!

Reseña Original

01/24/2022

Tipo de Servicio: Repair

Categoría: Service

Some bumper to bumper warranty!

Took car in for recall when I got it back it was misfiring.It was running fine before I took it in . They said it was covered by the warranty and would charge me $275.00 to fix it . Was running fine until I took it in for recalls.

EVE K. de ALM Hyundai Florence respondió el 01/25/2022 09:51 AM

Hello Sandra,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 1. We will be reaching out to you personally to discuss your visit, and what may have been done differently to make your experience better, a 5 score, as we are always inviting ways to improve our customer experiences.
Eve Knowlton Customer Service Liaison ALM Hyundai Florence (843)667-3317 ext 114

Keri H.

Coosa, GA

01/18/2022

Excellent customer service

Hyundai of Florence set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Kevin was responsive and extremely knowledgeable. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

KENNETH L M. de ALM Hyundai Florence respondió el 01/18/2022 06:23 AM

Hello Keri, Thank you for your feedback and survey score 5 rating review based on your experience with Kevin and ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks,
Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Alfredo L.

Timmonsville, SC

2011 Hyundai Genesis

01/16/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My experience with Hyundai has been very good every time

Keep doing what you do.. Y’all have my car running excellent!! Thank you for a good job!!

KENNETH L M. de ALM Hyundai Florence respondió el 01/18/2022 06:22 AM

Hello Alfredo, Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

Tammy B.

Florence, SC

2018 Hyundai Sonata

01/07/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service

I love the the customer service that they provide and they are professional!

KENNETH L M. de ALM Hyundai Florence respondió el 01/07/2022 05:00 PM

Hello Tammy, Thank you for your feedback and survey score 5 rating review based on your service experience with ALM Hyundai! We appreciate your business, and we look forward to continually serving you. Thanks, Ken Myers, General Manager, ALM Hyundai Florence, 843-667-3317, gm.almflorence@gmail.com

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