I took my car in for a “free” quote to diagnose a leak. He called to say he fixed it for $200. I was puzzled because I didn’t get my free quote. But was ok because someone else quoted much more. However I had to go back 2 more times because it wasn’t fixed. Owner was kind and did say he would make right because I said I paid for a “fix” not a “bandaid” and he agreed. He ended up having to change oil pan gasket (no charge to me). It does still have a little leak but I haven’t let him know. He really did at least make it better (Bandaid for $200)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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