#1 Cochran Hyundai is your one stop dealership for all of your service and repair needs!#1 Cochran Hyundai is your one stop dealership for all of your service and repair needs!
My mother has been dealing with a service writer named Michael for an oil consumption issue. Every test has been done and by Hyundai standards a new engine is the only fix. Michael’s lack of communication is awful. At one point he told us that our claimed expired, yet no solution was attempted. Contacted the service manager and was given the whole shocked response and this would be corrected. Nope nothing changed, we started this issue which is on the recall list at approx 78k miles. And at this point think we are being stalled until the 100k mark and be told, oh sorry not our problem. Everybody has given words but nothing writing stating this would fixed no matter the time frame. Now given this is 2 1/2 years later. It’s a run around and I think Rob Cochran got too big and needs to remember his roots. He accepts all the awards for great customer service, how is this great. Leaving a 70 yr old woman hanging and treating her with the typical attitude towards woman in regards to car dealerships. I hope a GM sees this and contacts us Patty S.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
