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TL

TRAVIS J LONG

St. Charles Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(42 reviews)
58

Reseñas de TRAVIS J LONG

Cliente verificado
O Fallon, MO
2016 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was good
I am not sure I really need the brake fluid changed at this service. I think thy are always pushing to have more done. And I don’t have anyone to help me make decisions. I went in for oil change and tires rotated and ended up spending over $200. They say well you need this and you should probably have this done. I just wish I ciuld trust them more
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 03/05/2020 05:15 AM

We appreciate the survey and hope to make your next service with us an even better one. Thank you!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
DC
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Dale C.
Foley, AL
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Good
Recomendado
Brad D. de St. Charles Hyundai respondió el 02/05/2020 12:49 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
TL
TRAVIS J LONG
JF
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Joan F.
O Fallon, MO
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The service Department at St. Charles Hyundai is topnotch. I had to have the passenger side mirror replaced on my 2020 Elantra and Brad took care of everything. He gave me the estimate, ordered the part and called when it was in so I could come in and get the car repaired. The repair took less than an hour and I was back on the road.

I would recommend this dealership highly!
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/31/2020 04:57 AM

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
TL
TRAVIS J LONG
RC
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Robert C.
O Fallon, MO
2017 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
St Charles Hyundai
Great place to buy a vehicle. Staff (Will) was amazing and super easy to work with. Has gone above and beyond.
Recomendado
Bob R. de St. Charles Hyundai respondió el 01/27/2020 04:58 AM

Thank you for your time and honest review !we greatly appreciate your busines done with us.with that said you have given me your input on how i can do better and look forward to giving you the 5 star service you deserve as our valued customer.thank you!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
TL
TRAVIS J LONG
JH
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James H.
O'Fallon, MO
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Customer service was great. Fast in, fast out. Love that.
Recomendado
Brad D. de St. Charles Hyundai respondió el 01/15/2020 06:42 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
BD
BRAD DEAN
TL
TRAVIS J LONG
AH
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Anthony H.
Chesterfield, MO
2019 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Everything was very good but I waited over 90 minutes to get an oil change even with an appointment
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/09/2020 11:43 AM

Thank you for the feedback. We hope to make your next service visit a 5 star experience.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
TL
TRAVIS J LONG
JH
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Jaimee H.
Saint Charles, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place to go for service
If you have to have work done on your car, there’s no better place than St Charles Hyundai....the employees are super friendly, they’re as fast as possible and have hot coffee to drink.
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/17/2019 04:58 AM

Thanks for the great review,i look forward to  your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
TL
TRAVIS J LONG
MC
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Michael C.
Saint Peters, MO
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Our 4th car from you guys
When we need a 5 th you our our 1st stop
Thanks for all you do
Mike Clark
Recomendado
Bob R. de St. Charles Hyundai respondió el 12/10/2019 11:44 AM

Thanks for the great review ,your business is greatly appreciated.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
TL
TRAVIS J LONG
DB
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Denise B.
Weldon Spring, MO
2019 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Chris Johnson went above what I anticipated. I haven't owned a new car in over 18 years and when I had issues with my remote, Blue Link set up my appt. for that Monday and this was Friday. Little did I know that Hyundai had to order my part and it would take a few days. I arrived at my appt and Chris informed me that I was on the schedule but they didnt know why nor did they have the part ordered. Chris was able to get me a rental car, assured me they would take car of my car and get it working and kept in contact with me several times to let me know what was going on. He was able to order and expedite the headset unit I needed that day. I couldn't be happier with the service department and I know my car is being taken care of. Thank you again Chris for all you did.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 11/25/2019 01:35 PM

Thank you for the feed back and nice comment! I sincerely appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
TL
TRAVIS J LONG
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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