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STEVE RISLEY

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(603 reviews)
88

Reseñas de STEVE RISLEY

RJ
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Robert J.
Palatka, FL
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
cliente verificadoCliente Verificado
Categoría: Service
1st oil change
Fantastic, they explained the work that was done and reminded me of the next needed service. All smiles and friendly.
Recomendado
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
RJ
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Robert J.
Palatka, FL
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2016
cliente verificadoCliente Verificado
Categoría: Service
1st oil change
Fantastic, they explained the work that was done and reminded me of the next needed service. All smiles and friendly.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/12/2016
Tipo de Servicio: Maintenance
Categoría: Service
Shabby detail service
See previous entry.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/12/2016 02:05 PM

Thank you for taking the time to speak with Cheryl today. Once again our sincere apologies for the misunderstanding, there is quite a difference between a complimentary service wash and a detail. We appreciate you allowing us the oportunity to make this right for you. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
Cliente verificado
Ponte Vedra, FL
2014 Hyundai Elantra Gt
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/10/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Job well done!
Hyundai of St. Augustine is wonderful. They always get me an appointment quickly. Their staff is professional and courteous.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/12/2016 06:34 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. Our apologies for turning your headlights to off on the auto feature. This is done when the lights are being inspected, we will discuss this on our next shop meeting. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
RP
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Rose P.
St. Augustine, FL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Defective tire
I needed to replace a tire, my size was not in stock. Roger said he could have a tire in the morning. Job well done!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/09/2016 01:37 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
TH
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Trenton H.
Saint Augustine, FL
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly Folks!
Make you feel like they care!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/09/2016 01:05 PM

We thank you for sharing your kind words and continued loyalty to Hyundai of St Augustine. We do care. Happy holidays from all of us. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
DP
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DENNIS P.
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great
yes
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/07/2016 05:39 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
WO
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William O.
Longwood, FL
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly service people and quick service
Friendly service throughout the process with regular communication keeping me up to date on the progress.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/06/2016 02:22 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
DP
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DAVID P.
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First Service
Complementary service was performed quickly and to my satisfaction as I waited.. Took less than an hour for complete service & wash.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/05/2016 06:25 AM

Thank you for sharing your first service experience with us and welcome to the Hyundai of St Augustine family. 
Happy holidays from all of us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
JW
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John W.
Elkton, FL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast and Excellent service
service was excellent , and done in a timely manner
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/05/2016 06:24 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
EC
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Elizabeth C.
St. Augustine, FL
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Brakes lights problem On a Saturday
Couldn't use the car. No appointment. They took me right in and had car fixed in an hour. Always happy with the service I receive.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/28/2016 05:56 AM

 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
Cliente verificado
Saint Augustine, FL
2013 Hyundai Veloster
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
incompetence
this place really really has some incompetent people taking care of the service, timing issues, parts missing, scheduling trouble, lack of professional service, they just forget to change your oil when your main reason of visit is an oil change, they fail to communicate , horrendous
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/25/2016 03:16 PM

Our sincere apologies for the level of service you received. Please reach out to me at your earliest convenience to discuss this further. 904-797-7800 or JoeKing@hyundaiofstaugustine.org

Sincerely,
Joe King
Service Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
BZ
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BRUNO Z.
2014 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Great Dealer
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/25/2016 06:13 AM

 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
Cliente verificado
2017 Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, friendly service
Service manager staff is great, always helpful and cooperative. Also a good value for routine maintenance.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/25/2016 06:11 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
CS
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Chris S.
Ponte Vedra, FL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recent repair visit
Great visit. Saved me money by being proactive about my maintenance schedule.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/23/2016 05:43 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy Thanksgiving from all of us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
RR
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Richard R.
Palm Coast, FL
2015 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/22/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Second Oil Change Service
Took my SantaFe Sport in for my fourth oil change. We did the standard oil change, plus replaced the cabin air filter. After showing me the filter, I did agree that it should be replaced. Also recommended a tire rotation as tires are expensive. Over all, happy with the service department.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/23/2016 05:42 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy Thanksgiving from all of us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
SG
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Sharon G.
Palm Coast, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service and friendliness of the people.
Makes service almost enjoyable
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/21/2016 06:30 AM

 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
SN
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Susan N.
Palm Coast, FL
2014 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everyone wants to work hard for you.
Top notch service with a smile.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/21/2016 06:21 AM

Thank you for sharing your kind words describing your service experiences with us and your continued loyalty to Hyundai of St Augustine. We are truly blessed to have the worlds best guests come through our doors.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
SB
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Spencer B.
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Natalie branson
It's people
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/16/2016 03:09 PM

Thank you for your kind words and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
SR
STEVE RISLEY
JH
gravatar
James H.
Saint Augustine, FL
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great people with the customer 's need foremost in mind.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/16/2016 08:58 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
RY
ROGER YOUNG
SR
STEVE RISLEY
KJ
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Kimberly J.
St. Augustine, FL
2013 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
cliente verificadoCliente Verificado
Categoría: Service
Great experience
The service depeartment resolved all concerns and was very courteous and professional.
Recomendado
Empleados con los que trabajó
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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