SR

STEVE RISLEY

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(603 reviews)
88

MD
gravatar
Mary D.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall problem
Very quickly done.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/12/2017 02:31 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

SH
gravatar
Stacey H.
Saint Johns, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Service is great except this day other was slower than normal
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/11/2017 01:07 PM

Thank you for taking the time to share your service experience with us and your patience and understanding of the additional time needed to processes your appointment.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

RK
gravatar
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ron k
The best
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/11/2017 05:36 AM

 Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

TS
gravatar
Tony S.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, professional and personable.
Friendly, professional and personable.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/11/2017 05:34 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

DH
gravatar
Dave H.
Elkton, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional operation
Service always pleasantly performed, as requested and on time
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2017 02:42 PM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

PW
gravatar
Phyllis W.
Palm Coast, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
The Staff at Hyundai are the greatest. Very welcoming and extremely professional. You feel that they are always excited to be of service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2017 09:44 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. The rear area is not vacuumed just to save time getting all of our guest's  vehicles done as quickly and efficiently as possible. Please request the rear to be vacuumed with your service consultant and they will make sure it is performed for you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MO
gravatar
Michelle O.
Crescent City, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The Service Center and its great people keep me coming back ~
Although Hyundai of St Augustine is a little farther for me to drive ~ The great customer service I receive is well worth it.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2017 09:49 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Our service team enjoys hearing how we are doing.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
Clearwater, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Friendly staff and excellent services
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2017 09:47 AM

 Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine. Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

EB
gravatar
Ellen B.
East Palatka, FL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quality customer service
Excellent
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/09/2017 09:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

SO
gravatar
Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2017
cliente verificadoCliente Verificado
Categoría: Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recomendado
Empleados con los que trabajó

SO
gravatar
Sandra O.
Saint Augustine, FL
2017 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2017
cliente verificadoCliente Verificado
Categoría: Service
Improved Score
Received great service and follow up. Truly appreciate the corrective action and follow-up phone call.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/03/2017
Tipo de Servicio: Maintenance
Categoría: Service
A couple problems
Please contact me
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/04/2017 08:00 AM

Thank you for taking the time to speak with me today and letting me know it was the Finance Director that hasn't gotten back to you. I am glad to hear your service experience went well. Once again, my apologies for finance and I will notify them. I did make the notes in your records to show you do have the pre-paid maintenance package. Please feel free to contact me directly if I may ever be of assistance.  Thank you for your continued loyalty to Hyundai of St Augustine and Happy New year from our family to yours. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

TW
gravatar
Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Love it
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/03/2017 05:53 AM

 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service Team
The job is done right the first time!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/03/2017 05:50 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

MP
gravatar
Mahla P.
Green Cove Springs, FL
2016 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First service
First service. Great and friendly staff
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/02/2017 01:43 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Our apologies but for time reasons, we only vacuum the front seating area unless it is requested by our guests at the time of service write up.
Happy New year from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

DZ
gravatar
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Another home run.
Excellence personified.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2016 01:49 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

HP
gravatar
Henri P.
Saint Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Rapid and first class service
Complete satisfaction
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2016 05:39 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

PM
gravatar
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
as always they went out of their way to be helpful and on time.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/23/2016 06:32 AM

Thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. 
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

TG
gravatar
Tammy G.
Ponte Vedra Beach, FL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Slow service oil chg
1.5 hours for an oil chg.
Told cabin filter was filthy after just 9 months of use...did not replace.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/16/2016 08:30 AM

Hello Tammy,

 Thank you for taking the time to share your service experience with us. Our apologies for the length of time to service your vehicle. Danny, your service consultant will be following up with you. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/19/2016 03:04 PM

Thank you again for sharing your feedback. Danny has been trying to contact you to let you know we do value you and your time. Once again our apologies for the extra amount of time it took to complete this service. 

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/28/2016 07:01 AM

Thank you for speaking with Danny and your continued loyalty to Hyundai of St Augustine.
Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

Cliente verificado
St. Augustine, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and great people
Everyone was really nice and service was completed in a quick timely manner.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/15/2016 08:58 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó

GW
gravatar
George W.
Palm Coast, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Dealership is very well organized and staff is courteous.
I have recommended Hyundai to friends and family for years. Finally!!!! My sister bought a Santa Fe Sport and really likes the car. She is sorry she didn't listen to me sooner.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/14/2016 02:29 PM

 We thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine. Congratulations to your sister. Happy holidays from our family to yours.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.